Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Long processing times
The only thing that caused it to not be a "5" was just how long it took to reach any kind of decision and process. It seemed to take an unreasonable amount of time, and although an email was sent apologizing for the delay, it still took a good amount of time after that email for it to finalize. This was a basic accident claim.
Insurer: Pets Best
By: Kaeleigh
So helpful when I have a sick dog!
Early Sunday morning my oldes newf started exhibiting signs of a UTI. It rapidly got worse and I took her to the vet ER. Test, fluids, meds and we were sent home only to have her start vomiting and would not eat or drink. 4 hours later back to the ER and she was in ICU for 2 days. She is doing very well now and thanks to Pets Best, I knew they were there to lessen the stress of the vet bill. They have always been prompt and helpful! I am so happy to have them!
Insurer: Pets Best
By: Kathy
Long claim turnaround
Overall, the experience went well and I was granted the amount that I had put in for. I thought that the length of time it took to process the claim was a bit long. I thought I had read a review about this insurance company that said the wait time was two days and it took a full week for the claim to be processed.
Insurer: Pets Best
By: Amy
Pleased
I had a cat (actually part of my family) that had cancer. Never thought of anything but to do what ever was needed to help him live as long as he could comfortably. I've had good response to my claims and have been pleased with dealing with Pets Best.
Insurer: Pets Best
By: Charlotte
Very simple
The process to file a claim was very simple! I used the app on my phone and within a week I was reimbursed. Thank you Pets Best!!
Insurer: Pets Best
By: Robert
No progress
I've put in a claim for 2 Of my pets and still have not received a finalized decision
Insurer: Pets Best
By: Jane
The people there are helpful and…
The people there are helpful and friendly no improvment needed
Insurer: Prudent Pet
By: Michael
Awesome insurance company
My dogs and myself thank you for your generosity in how you process claims. I shutter to think about the outcome if you were not by my side. I’ve have had many claims this year. Overall it has been an overall bad year. Thank you for your help Ps I have highly recommended you to everyone with a pet ❤️
Insurer: Nationwide
By: Jacquelyn
very fair and understands your concerns
I recently rescued and had no knowledge of her medical condition. My vet and I had to start from scratch on her health. I wanted to have her check out completely meaning all test blood uti all of it. Nationwide wanted her health records a year back I did not have them and told them that. It took awhile but they finally realized that I had none and that and realize what they had was all they had to work with. I was concern that they would not cover her because of that, but they finally came through and did pay some claims.
Insurer: Nationwide
By: Marsha
My pet has better healthcare than I do!
I have been a member of Nationwide Pet Insurance (formerly Vet Pet Insurance-VPI) since 2005. My canine partners (Lola & Blu) have received nothing but the best healthcare with Nationwide Pet Insurance. Thank you for the caring, prompt, and professional service.
Insurer: Nationwide
By: Johnny