Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Love Healthy Paws Pet Insurance!
I am so thankful that I have my dogs insured through Healthy Paws Pet Insurance! Customizing your monthly payment and deductible is very simple. They make filing claims easy and painless, and they process the claims super quickly! After meeting your deductible, your reimbursement is in your account within days and they send a detailed review of what services are being covered. One of my dogs recently had surgery and they made the whole process way less stressful because I knew they were going to help cover a large majority of the cost! I would highly recommend them to anyone who has a pet!
Insurer: Healthy Paws
By: Monica
Couldn’t have made a better decision when buying dog insurance.
I am so happy I purchased this pet insurance. I was referred to you guys and have been impressed with the entire process. Thank you
Insurer: Nationwide
By: Jessica
Great prices and service
ASPCA Pet Insurance provides great service at affordable prices. I'm very please with their overall service and value.
Insurer: ASPCA
By: Oscar
Quick reimbursement
Easy submission of claim form; quick reimbursement; always courteous and knowledgeable, personable customer service
Insurer: Nationwide
By: Randy
Speedy payment
I submitted my claim on a Saturday and my payment was direct deposited into my bank account by Wednesday. Very pleased with the speedy service!
Insurer: Nationwide
By: Kristin
submitting a claim is easy and customer service was awesome!
The claim process is very easy but I had just one issue on my first claim. Customer service was extremely helpful and pleasant. Unfortunately, we've had a very sick dog this fall. Submitting the claims and getting paid was so easy! It helped ease a stressful time. Thank you!
Insurer: Nationwide
By: Rose
Long processing times
The only thing that caused it to not be a "5" was just how long it took to reach any kind of decision and process. It seemed to take an unreasonable amount of time, and although an email was sent apologizing for the delay, it still took a good amount of time after that email for it to finalize. This was a basic accident claim.
Insurer: Pets Best
By: Kaeleigh
So helpful when I have a sick dog!
Early Sunday morning my oldes newf started exhibiting signs of a UTI. It rapidly got worse and I took her to the vet ER. Test, fluids, meds and we were sent home only to have her start vomiting and would not eat or drink. 4 hours later back to the ER and she was in ICU for 2 days. She is doing very well now and thanks to Pets Best, I knew they were there to lessen the stress of the vet bill. They have always been prompt and helpful! I am so happy to have them!
Insurer: Pets Best
By: Kathy
Long claim turnaround
Overall, the experience went well and I was granted the amount that I had put in for. I thought that the length of time it took to process the claim was a bit long. I thought I had read a review about this insurance company that said the wait time was two days and it took a full week for the claim to be processed.
Insurer: Pets Best
By: Amy
Pleased
I had a cat (actually part of my family) that had cancer. Never thought of anything but to do what ever was needed to help him live as long as he could comfortably. I've had good response to my claims and have been pleased with dealing with Pets Best.
Insurer: Pets Best
By: Charlotte