Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service
Our choc lab had surgery 3-4 months ago and it was expensive, I did not have to worry about PetsBest at all. They did what they were supposed to and contacted the vet on our behalf. All the worry was to get our baby recovered to get him healthy. We had pain meds to follow his surgery and it was a completely painless process to get reimbursed for those as well.
Insurer: Pets Best
By: Lisa
Positive Experience
I've always had positive experience with Pets Best. Customer service are nice, and online filing of claims are easy. You guys are the best!
Insurer: Pets Best
By: Ivy
Super convenient
Was recommended to Prudent Pet by a family member. Love it. Super easy to use and got excellent service. Definitely eliminates the stress of getting pet coverage.
Insurer: Prudent Pet
By: Mary
Great customer service over the phone
Great customer service over the phone, answered all questions
Insurer: Prudent Pet
By: Lorie
Best pet insurance with quick reimbursement
Healthy Paws is truly the best pet insurance out there. Their coverage is very comprehensive and I have never had any problems submitting any claims. No questions asked the reimbursement is usually deposited in my account within a few days. I strongly recommend healthy paws to anyone who is looking to get pet insurance.
Insurer: Healthy Paws
By: Marco
Great experience thus far
Great experience thus far. Using the app is easy and quick. Claims are efficient and handled promptly. So far we’ve had a very good experience. We have two dogs insured with Nationwide Pet Insurance. The peace of mind alone is great!
Insurer: Nationwide
By: Jennifer
Easy Claim Process
Excellent customer service and response time. Claims are processed within 2 - 3 weeks. Website and app are easy to use.
Insurer: Healthy Paws
By: Violet
Great service at a great cost
ASPCA Pet Insurance provides a great service at a great price. Their claim process is efficient and overall very happy with them.
Insurer: ASPCA
By: Oscar
Love my pet insurance company!
I was hesitant at first to purchase pet insurance. I researched several companies and landed with Nationwide. I’m glad I did. The ease of submitting claims and getting reimbursed is second to none.
Insurer: Nationwide
By: Melissa
Trupanion is the best insurance ever.
Our bloodhound was diagnosed with cancer when he was only 3 years old. Trupanion paid 90% of the costs for all treatments. As Hubert aged he has had issues with his skin and eyes. Trupanion continues to provide 90% coverage for all his needs. They provide rapid reimbursement and compassionate customer service for our now elderly dog.
Insurer: Trupanion
By: Heather