Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide Pet Insurance has been so easy to work with!
Nationwide has been great to work with. Claims have been seamless and quick. This is our 3rd dog, and we finally decided to do pet insurance. Best decision we've made!!
Insurer: Nationwide
By: Liz
Easy and fast claims
Super easy to submit claims. Claims are completed in a timely matter and deposited directly to my account. Employees are always friendly and efficient when I call. Thank you.
Insurer: ASPCA
By: Josette
Healthy Paws has incredible customer service
We have two dogs that are insured by Healthy Paws and have been incredibly pleased with the service they provide. The older dog tore her ACL on one hind leg this summer and, 2 months later, tore her ACL on the other leg. Both required surgery. Healthy Paws paid both bills promptly and sent very nice follow-up emails. We have made some other smaller claims in the past and have come to appreciate the professional, warm service they provide. It has been flawless in our 8 years of experience with it.
Insurer: Healthy Paws
By: james
Fantastic company
I have had several wellness visits and accident claims and not only has nationwide paid the claim promptly, they always follow up with how is your pet feeling. Love this company because I have peace of mind knowing my baby has coverage and can remain healthy with insurance coverage
Insurer: Nationwide
By: Elizabeth
Very satisfied with service
Overall very satisfied with the service.
Insurer: Nationwide
By: Mitchell
So easy to file and so helpful to have!
I don't know what I'd do without our pet insurance. It's so comforting that I don't have to agonize about how much it will cost to keep my fur baby happy and healthy. Nationwide Pet Insurance is such a wonderful support for me. Claims are easy to file with an amazingly fast turnaround time. BEST choice for me and my little Sophie-girl!
Insurer: Nationwide
By: Heather
Awesome.
Nationwide is an amazing Pet Insurance Company. No provlems with my claims and I get paid within a week of submitting my claims. I would never be without it.
Insurer: Nationwide
By: Sheila
Very Happy
I am amazed at the timeliness of the payment on my claims. I at first balked about getting pet insurance and am very happy I went with Nationwide. Everything about this company is 5 star. A coyote had attacked me dogs so when I went to the veterinary hospital my bill was quite large. They paid exactly what they said minus my deductible & within 2 weeks. There was quite a bit to look over. Never again will I question whether or not. So worth it!!!!!
Insurer: Nationwide
By: stella
Very helpful in answering questions
The company helped a lot with questions regarding our insurance plan and also checked in to ensure our dog was feeling better after her surgery!
Insurer: ASPCA
By: Jessica
Easy and fast response for claims.
Since signing up with ASPCA pet insurance I haven't had any issue thus far with submitting claims and getting reimbursements. I now have this insurance for 4 of my pets and have had no issues for any of their claims. They are processed quickly and when needed, payment is sent to my veterinarian.
Insurer: ASPCA
By: Elizabeth