Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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The claims process is so easy.
Pets Best makes everything easy. The claims process takes no time at all and turn around time is quick on reimbursing. They contact the vets themselves. They don't make us do all work. My dog had TPLO surgery 3 months ago and were reimbursed per our policy rather quickly. They have a friendly support staff too.
Insurer: Pets Best
By: Lisa
Easiest claim process ever
From calling for info about pet insurance to reimbursement could not be any easier or faster.
Insurer: Nationwide
By: Richard
Super friendly company to deal with. Very easy for claims.
Really friendly agents on the phone. I have never had a bad experience dealing with this company. After a claim, they even called to see how my dog was doing.
Insurer: Pets Plus Us
By: Elizabeth
Great
Great service helpful customer service and great pet coverage! Wish my health coverage was this good!
Insurer: Nationwide
By: Deborah
Easy claim process
Filing claim was super easy. Received reimbursement very quickly.
Insurer: Nationwide
By: Lisa
"Thank God I have insurance" was one of the first thoughts I had when my dog had an accident
When my dog had an accident and needed to stay overnight at the hospital I had one thing less to worry about- the costs of it, cause I knew I had insurance for him. It was very easy to submit my claim and all my questions on the billing were answered fast. Easy process and peace of mind. Any pet owner should have it!
Insurer: ASPCA
By: Luba
easy, fast, convenient
I love the different options for submitting a claim, it makes it very easy. My first claim I emailed, the 2nd one I faxed. Both had a quick response and I was credited the money in an easy manner. Thank you!!
Insurer: Nationwide
By: annie
Great service
Our choc lab had surgery 3-4 months ago and it was expensive, I did not have to worry about PetsBest at all. They did what they were supposed to and contacted the vet on our behalf. All the worry was to get our baby recovered to get him healthy. We had pain meds to follow his surgery and it was a completely painless process to get reimbursed for those as well.
Insurer: Pets Best
By: Lisa
Positive Experience
I've always had positive experience with Pets Best. Customer service are nice, and online filing of claims are easy. You guys are the best!
Insurer: Pets Best
By: Ivy
Super convenient
Was recommended to Prudent Pet by a family member. Love it. Super easy to use and got excellent service. Definitely eliminates the stress of getting pet coverage.
Insurer: Prudent Pet
By: Mary