Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion is great!!!!
My dog has an immune disease IMHA Requiring frequent blood work and 6 meds twice daily. I have had such great response from claims—never a problem I woukd highly recommend Trupanion. I have referred MANY dog owners to Trupaniin
Insurer: Trupanion
By: Mary
Trupanion has my back!
My dog had to have a surgical biopsy and Trupanion processed my claim and paid their portion before he even left the vet's! I could never have afforded it on my own, and not having to prepay and be reimbursed later made it even easier. I am so grateful that money never has to be the deciding factor in obtaining health care for my little companion!
Insurer: Trupanion
By: Tamara
Great and easy service
Atlas is doing great and the service from the insurance company is fantastic. Puts the worry into affording is care.
Insurer: Nationwide
By: Patricia
Quick Claim Turn Around
Unfortunately we've been to the vet a handful of times for our little dog lately. She was perfectly well at her wellness exam and 2 days later was back in for an awful cough. We are pretty sure she picked it up at the vet. They're trying different things, but so far no improvement. Nationwide has been so quick to respond to claims. Within a few days we have our return which makes it so easy when vet Bill's start to pile up. I'm so thankful we have coverage for our little JoJo. Just goes to show, something as small as a little cough can be very costly. Hope we never have anything serious.
Insurer: Nationwide
By: Chris
A stressful situation made easier by Healthy Paws
My sweet goldendoodle Ollie suffered bloat. His stomach filled up with air and started to twist. We were fortunate to know the signs of bloat and he was able to get the ER vet within minutes of symptoms starting. He had a successful surgery and is going to make a full recovery. It was emotionally and financially rolling. When I called Healthy Paws to discuss what was going on, they couldn’t have been nicer. They reached out to the veterinary clinic and worked directly with them on getting invoices and updates. This is not customarily how the claim process works as you’re supposed to submit yourself. However, they knew how stressed I was and wanted to take the burden off of me. Our claimed was processed very quickly and had a received our reimbursement a few days after. They continued to reach out checking on Ollie. The personal attention made this situation much easier. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Amanda
Fairly simple to submit and quick response
The form is a little cumbersome to complete and can't imagine for someone less computer savvy that it's simple but I am able to submit online and the response and direct deposit is great!
Insurer: Nationwide
By: Sherry
Customer service
I signed up with HealthyPaws when my boy Flynn came into the family in 2017. I have been so glad to have HealthyPaws this year in particular. We've had some health issues with Flynn this year. It is so easy to submit claims to HealthyPaws, see why I did or didn't get reimbursed for certain things, and the customer service is superb. Today was the first time I called the customer service line. I emailed first, but then called because I wanted a quick answer (I'm not very patient), although I knew they would get back to me by the end of the day via email. I got lucky to hear from MARY at HealthyPaws. To say she was a pleasure to talk with is an understatement. From the start you know she's an animal lover herself. She started off the call with such enthusiasm. I wasn't doing too great as I am dealing with my dog recently being diagnosed with Lyme Disease, but Mary easily cheered me up. As we went over my plan and info, she noticed that Flynn had almost met his deductible for the year. She then asked about him and his health. Then asked how I was doing, which was so sweet. I love this company. It has given me such a sense of ease knowing that they have my dog's best interest at heart. I love HealthyPaws!! Thank you Mary and thank you HealthyPaws. Sincerely, A Customer for Life!!
Insurer: Healthy Paws
By: Delaney
Great service and very caring.
I would give Nationwide a 10+. Always willing to help and I feel they care alot for our pets. This insurance company is wonderful. I love there service and pet plans. Thank you.
Insurer: Nationwide
By: Donna
review of my nationwide claim
nationwide was great taking care of my claim and what prompt service
Insurer: Nationwide
By: thomas
Consistently good experience
We've had pet insurance for our boy since he was a pup (formerly VPI). Unfortunately he's had some health issues over the years with mast cell tumors and allergies and periodically sees an oncologist and an allergist and has had a few surgeries. Nationwide covers what the policy says they will without a battle. Claims are easy to file via email and reimbursements are relatively quick and easy now that they are electronic. I would not hesitate to insure another dog with Nationwide.
Insurer: Nationwide
By: Michelle