Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best Service from an Insurance Company by far!!
Impressive speed of service .....My dog recently tore her ACL and the bi-weekly bills submitted have been reconciled with Nationwide within days! It's a joy to be able to take care of an invalid friend without financial worry. Top ratings!!
Insurer: Nationwide
By: Hilary
Completely stress-free
Absolutely love Nationwide! Whenever my pup needs to see the vet it is completely stress-free and so simple to submit a claim online.
Insurer: Nationwide
By: Billie
Really came through in a clutch
We were devastated to find out our beloved pet had the big "C". And then when the bills for treatment and diagnosis started piling up, we were so afraid that we would be in debt forever. We didn't know if or how much nationwide would cover. They covered us according to our policy, just as it was written thankfully and processed our claims and made payment so quickly we didn't have to incur any interest on our credit cards as a result! We are so happy with how our claims were handled, and very glad we made the decision to get insurance through Nationwide.
Insurer: Nationwide
By: Tiare
Great company, great service.
I would highly recommend Nationwide. It's a very user friendly process of filing claims, the customer service is always consistently helpful and claims are processed timely. Two thumbs up for Nationwide!
Insurer: Nationwide
By: Liz
Much Improved
IN the past, Nationwide was terribly slow to review and pay claims. In the last few months, that response time has greatly improved. Now claims are reviewed and reimbursed within a week. Keep it up, don't regress!
Insurer: Nationwide
By: DAVID
Best Pet Insurance
I love Nationwide! They have been a big help with both wellness services and unexpected veterinary costs! I would recommend them to anyone looking for pet insurance.
Insurer: Nationwide
By: Marisa
Easiest Claim Process
Our puppy recently required surgery to remove an obstruction. I contacted Healthy Paws from our vets office prior to surgery to ensure that this was covered and the customer service rep answered my questions quickly and completely in what was a high stress situation for our family. Filing a claim upon completion of the procedure couldn’t have been easier — upload your invoice and make sure they have your vet records, and the claim was processed in just a few days. This took all the financial stress out of our decision and I cannot speak highly enough about Healthy Paws. We are so thankful that we had this policy in place!
Insurer: Healthy Paws
By: Shannon
I am very happy and have peace of mind for my pup!
Coverage is good. It's easy to submit a claim and turn around is fast as well. So glad my furbaby and I have good peace of mind.
Insurer: Nationwide
By: Sherrie
Thankful for my pet insurance!
My 10 year old boxer has had several medical issues that required several surgeries and vet care. I will do anything for the care of my dog, but having nationwide pet insurance takes care of the financial unknowns . And the ease of filing keeps getting quicker and easier which results in faster repayments.
Insurer: Nationwide
By: Awa
Efficient and hassle free reimbursement
Healthy Paws reimbursed us for our dog’s surgery in less than two weeks, their stated turnaround time. Their web interface is very easy to use - I uploaded three files within one minute. After a few email updates, and a follow up to see how my dog was doing, I received my check in the mail - no hassle.
Insurer: Healthy Paws
By: Monica