Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Thanks. Bubs and I are very pleased
Excellent service. Thanks
Insurer: Nationwide
By: Kathleen
Don't know what I would do without Nationwide!!!
I truly would not know what to do without Nationwide Insurance! It has been a blessing. I would not have been able to afford to keep my pet had it not been for Nationwide. Coverage, customer service and reimbursement time is outstanding!
Insurer: Nationwide
By: Denise
I am so glad my dogs are insured by Nationwide
Nationwide truly is on the side of my pets. Claims are handled quickly, efficiently and fairly. They have been wonderful.
Insurer: Nationwide
By: Beryl
Amazing pet insurance!
So sweet to check on my dog after her recent visit!
Insurer: Nationwide
By: Alicya
Fast turnaround of claims
Ease of submitting a claim for Gracie, and the speed of processing a claim, including the ability to quickly and easily get reimbursed are much appreciated nd why you folks have earned 10 paws cross the board for customer service.
Insurer: Nationwide
By: Jim
Great service
Very good service friendly people
Insurer: ASPCA
By: Sonia
True concern and support for my yellow lab.
My 7-year male yellow lab developed a soft tissue sarcoma (cancer) on the back of his left foreleg. It required surgery to remove it and was followed by radiation because it was so close to the bone. The veterinary oncologist said this was the best way to get the highest chance for non-recurrence. Our insuror, Healthypaws, was with us the whole time and provided the coverage exactly as promised in the policy and followed up with concern from the staff for the wellbeing of my best 4-legged friend and comapnion. I couldn't be more pleased. A great company!
Insurer: Healthy Paws
By: John
Thank goodness for Healthy Paws!
While on vacation, we got the call, the first day, that every pet owner dreads. Your dog needs emergency surgery. We were so thankful that we could make the decision to go with the best care options, knowing that we had Healthy Paws Pet Insurance. They covered our bills, had the money back to us in very short order, and relieved a very stressful situation for us. Great to have such peace of mind.
Insurer: Healthy Paws
By: Dominic
The BEST thing you can do for your animal and yourself, with 1 exception
I've done a lot of research on different companies that offer insurance and getting pet insurance has been the best decision ever. Its saved us emotional and pocketbook trauma while in a scary time with our cat. For Figo, filing claims is easy and payout is quick. The customer service overall is very nice as well. My issue, and overall rating, with Figo was because of the way the claim was handled when we lost our cat to cancer. Upon filing my final claim for her cremation, they refused the claim. Even when I showed them it clearly states it is covered.... Apparently cremation is the disposal of 'trash' and not covered - which added insult to injury here, especially when they were so great up until then.
Insurer: Figo
By: Katie
Very, Very Pleased
Our Newfie (Noah) was diagnosed with bi-lateral elbow dysplasia at 6 months old. Thank God we had Healthy Paws Pet Insurance! Noah is now 2 y/o and since he was diagnosed, he has had (2) surgeries, several x-rays, (2) CAT Scans, months of medications and physical therapy sessions. Easily, the amount of all these medical bills would have been devastating to us. Fortunately Healthy Paws was there to cover 80% of these costs, which made it realistic to provide Noah the care he needed. Never did Healthy Paws question our claim submissions. They even called several times to check on Noah's process and well being. Thank you Healthy Paws for being there when we needed them! I have recommended Healthy Paws Insurance to many of our family and friends, with a clear conscious they will be as pleased with Healthy Paws as we are.
Insurer: Healthy Paws
By: Ron