Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pays to keep your TruPanion Insurance
Pet Insurance is costly, there are times when I think "I should drop this", but when you work with plans like TruPanion, you know they love your furry friend like you do, like they are part of the family, which they are! With the economy as is, thank you for your assistance.Thank you for easing the the commitment and covering our claim!
Insurer: Trupanion
By: Trish
PPU is there when you need them most!!!
If you have a pet, sign up with PPU. We insure our cars and homes and kids, we should insure our pets who are also family, PPU has an easy process and customer service is second to none. When you need to help your pet, they are there and fair. Everything when I needed it, was there. We recently loss our precious Pesca on Oct 29th, 2019, and they even covered most of the costs associated to that, which helped a lot. They also care enough to send a card with condolences. I hope you never need to use it, but when you do, it ends up making up for the monthly cost. They also have very fair plans for all salaries. They also honour Costco members for discounts. Saved me a good amount!!
Insurer: Pets Plus Us
By: Nilgun
ASPCA Pet Insurance is the BEST!
Great service! Easy to use with quick turn around for claims. I am beyond glad I went with this service with my puppy from the very beginning. I cannot recommend them enough.
Insurer: ASPCA
By: Lindsey
I wish my health insurance was as good!
This is the best health insurance I’ve ever seen. They reviewed my claim within 24 hours and processed it just as quickly. Honest, reliable, perfect!
Insurer: Trupanion
By: carol
The best decision we ever made!
When our puppy broke 4 bones in his left paw Trupanion was right there as promised to take alot of the stress off of us financially and mentally! Best decision we ever made (besides getting our puppy of course )! 😉
Insurer: Trupanion
By: Jennifer
Thank You for Helping Windsor Live
Have to say that there were times I thought about cancelling because claims were rejected for reasons I didn't agree with. But stayed insured because service dog Windsor and I are out and about more than most. Figured the likelihood of being in an accident meant we needed insurance. At 11&1/2 years old Windsor got diagnosed with the heart condition that plagues the breed. He's covered. I can take care of him with cardiology visits and, now, at age 13, medication. Windsor is doing very well. Thank you.
Insurer: Trupanion
By: Christina
AMAZING
Healthy paws is hands-down amazing. I recommend it to everyone, everywhere. Our dog, Mr. Jones, unfortunately has a lot of medical issues. We couldn’t be happier with the customer service. Submitting claims through the online portal is so very simple. Tracking reimbursement is easy. Direct deposit into our checking account is amazing as well. We highly highly HIGHLY recommend healthy paws.
Insurer: Healthy Paws
By: Anne
Healthy Paws paid our claim quickly and without any pushback so we could concentrate on our pup and nursing her back to health!
Recently, our Stevie got sick. We thought it was just a little stomach bug and that it would pass. We took her to the vet, got some anti-nausea medicine and brought her home. Unfortunately, it was more than just a stomach bug - Stevie needed surgery. We were so stressed out when we got the news, but we had no choice but to have the surgery done to save her life. Happily, the surgery went well and Stevie is back home and recovering well. And what’s more, we have already been reimbursed for our expenses by Healthy Paws. We received our refund within about a week of submitting our claim. It was a quick, simple process and it made it easy for us to have peace of mind and to focus our energies on Stevie rather than trying to figure out how to pay for her surgery. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Renee
Fast and helpful service
We have filed a few claims with Figo, one very large one recently after our dog had TPLO surgery. The claim was approved and closed in less than 24 hours. Also, the money is deposited quickly into your account. The service is phenomenal and we do not have any complaints. This insurance has saved us from some very large hospital bills.
Insurer: Figo
By: Melanie
100% worth it. Saved me thousands of dollars and the pain of making expensive decisions about my fur-baby
I did tons of research before deciding on Embrace, and I'm so glad I went with it because I've had no hiccups during the claims process - they covered everything I expected them to. I had no idea I would need the insurance so badly, but my cat ended up having a lot of major, unexpected and unexplained health issues only a few months after starting my policy. She even had to be hospitalized at one point. She's doing fine now, but I had to spend over $4k on vet bills for her this past year. Embrace made the process fairly easy, and again, my claims were accepted. I do recommend getting the RX coverage; it's not that much more, and medications definitely start to add up. I only have two complaints...one is that the cost did increase a decent amount in the new plan year, a bit more than I expected. But I'll still stay with them after they saved me thousands this past year. The second issue is more minor - they had a "vet tech" type consulting service you could call to help get input on a health issue and whether it seemed important to take your pet in. They took away this feature but are supposedly seeking a new replacement service. I did find the service helpful the one time I used it. But the insurance is the most important part...and they did deliver as promised. I'm happy, my kitty is happy, and my bank account is reasonably happy.
Insurer: Embrace
By: Laurel