Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Fantastic Insurance
Healthy Paws has been amazingly responsive and helpful in processing (and reimbursing us for) our dog's medical bills. We could not be happier.
Insurer: Healthy Paws
By: Polly
Excellent customer service and good claim processing/payment response.
Riley, our golden retriever, has had more then her share of health challenges and she is only 4 years old. The most recent and serious problem has been cruciate ligament tears in both her back legs. Healthy Paws processed our claim for the first leg in a week. And a $3,500 claim is very hard to afford. Getting the 80% reimbursement before getting the credit card bill was so helpful. We purchased Riley's policy when she was 2 years old. At that time the only issue she had was skin allergies. We knew these claims would not covered because it was clearly a previously existing condition. Everything else has been covered. And the people at Healthy Paws have been so caring. (And even with just the first leg repaired, Riley is like a puppy again. We did not realize how much pain she must have been in.)
Insurer: Healthy Paws
By: Patricia
I love every aspect of Figo!
Ok. If you don’t end up using the insurance, it’s easy to question what you’re really paying for. With that being said, the whole purpose of pet insurance is to be prepared for those unexpected occurrences. A few months ago, my husband and I had to rush one of our dogs to the emergency vet. We had no clue what was going on with her and it turned out that she had some sort of anaphylactic reaction to something (which we still have no idea what caused it). The staff couldn’t get a blood pressure on her, she had weak pulses, her heart rate was extremely high, she had diarrhea and was vomiting up blood...she had to stay at the vet for over 24 hours. When we visited our sweet girl and she was more stable, the doc told us that we did the right thing and if we brought her in any later that we most likely would’ve lost her. Enough with the background story, anyone whose had to take their pet into an emergency clinic knows how fast (and high) the cost rises. Figo and the app made this difficult time extremely easy. The only thing I had to do was start my claim through the app and scan my bill. If Figo needed extra info, they reached out to the vet for whatever they needed. You’re able to view your claim status through the app as well. I have to say my favorite feature is the text support capability. I reached out with a question in regards to my claim status and they informed me they were waiting for the vet to send more info. A few days later I had a check deposited into my account. Figo takes the hassle out of filing a claim and they always reached out and asked about how our dog was doing. The only (minor) issue I’ve had with this company is some confusion in regards to what is able to get reimbursed. Unless you pay for the extra coverage, fees for the office visit are not covered. I was under the impression that I would be reimbursed for the office visit since it was considered an emergency... I was pretty sure I had read this somewhere on the website. I either read it wrong, or it was written poorly... regardless, I’m very happy with Figo in every aspect!
Insurer: Figo
By: Sara
3 month old puppy breaks her leg
We received information about Trupanion through our adoption agency. I called and got some good information but I never followed up. Then my son reminded me. I called right away and signed up. Everyone that I have spoken with at Trupanion was very knowledgeable, helpful and friendly; I never waited more than 2 minutes to speak with a representative. Soon after, my little pup broke her leg playing with another dog. Trupanion was there for us, reassuring and caring. Submitting the paperwork was easy... helpful representatives guided me through the process. I just wish my health insurance was as friendly and timely! I have told everyone about this company and recommended Trupanion.
Insurer: Trupanion
By: Pamela
Customer service is extraordinary
If you need help with anything related to your insurance you will find the staff is very friendly,knowledgeable and genuinely interested in your issue
Insurer: Trupanion Canada
By: Keith
Compassionate and Helpful
I found the Trupanion representatives to be knowledgeable, helpful and most importantly compassionate as they walked me through the claims process and answer any questions I might have. I am so happy we have this insurance and have been very pleased with their response to our needs.
Insurer: Trupanion Canada
By: Elizabeth
We have always been happy with the customer service with your company from a basic phone call inquiry to submitting a claim.
We have always been happy with the customer service with your company, from a basic phone call inquiry to submitting a claim. Everyone seems genuinely interested in the health and well being of our pets.
Insurer: Trupanion Canada
By: Emily
Perfect, Hassle-Free pet insurance!
ALWAYS a perfect, quick and trouble-free process!
Insurer: Trupanion Canada
By: David
Trupanion is the best
Always fast and great service.
Insurer: Trupanion Canada
By: Marilyn
Always helpful easy and fast.
Always helpful, easy and fast.
Insurer: Trupanion Canada
By: Andriana