Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent with the big details, not so much with the little
My dog and I have had your insurance for two years. It has been wonderful. The ease of getting customer service, reimbursements, and excellent coverage. Although it may not be a big deal, receiving an email when it is my dog's birthday does say a lot about a company that cares about us even when we are not needing you at the moment. Rose has been overlooked for two years.
Insurer: Nationwide
By: Dawn
Thankful to have, process could improve
Grateful to have the insurance at a unexpected and critical time for my kitty. The claims process was a bit frustrating. When additional information was needed it was not clear till I had to make 2 phone calls that a gap letter was needed. After I didn’t submit any new information, it still took several weeks more to process. When I would call in I could not get any ETA or anything further.
Insurer: Nationwide
By: Daneene
Friendly and efficient service
Friendly and knowledgeable agents on the phone. Plenty of coverage options, reasonably priced.
Insurer: Nationwide
By: Tracy
Excellent Company
Excellent service.
Insurer: Nationwide
By: Oscar
The short amount of time between making the claim, processing the claim and receiving a check is incredibly quick!
This the first year that I have ever had pet insurance after 25 years of owning dogs. I wish I had done this sooner! Everything has been so easy - from filing the claim, receiving updates on the status and receiving a check. The peace of mind in dealing with the claim and being able to focus more on my pet's health instead of worrying about the financial side has made such a huge difference. Thank you!!!!
Insurer: Nationwide
By: Ericka
Thank you ASPCA
Friendly, professionals, received reimbursements in a timly mannor. Bella is our beloved baby we knew when we adopted her we would love her forever and wanted to be sure she was covered medically as we ourselves are covered. Unexpectedly Bella had a seizure. Frantic and unsure of her future we were devastated. Bella is doing awesome now. Thank you ASPA for being there for our family.
Insurer: ASPCA
By: Helen
Put in claim on line through VitusVet, very simple and received compensation quickly.
Great company to work with. Nationwide pays quickly with a thorough explanation of benefits. Would recommend.
Insurer: Nationwide
By: Linda
Very nice and helpful
Very nice and helpful
Insurer: Trupanion Canada
By: Laurie
Always excellent customer service!
Always excellent customer service!!
Insurer: Trupanion Canada
By: Judy
What would I do without you?! <3
As always, wonderful. Thank you!!
Insurer: Trupanion Canada
By: Caryn