Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Terrible Customer Service, Knowledge and Blatant Disregard
This company has very limited knowledge on basis of infections and how they don't relate, impact or cause other illnesses. The company claims to have you pets beat interest, but is more focus on revenue. Lastly, the customer service and appeals department has blatant disregard for people's time, money and contractual obligations.
Insurer: Trupanion
By: Stephen
Best thing we ever did
Thanks for the fast processing of miss Katie claims
Insurer: Trupanion
By: Deborah
I would highly recommend this insurance to friends.
I found their service to be prompt, polite, and just what I signed up for.
Insurer: Nationwide
By: Sally
I am so happy to have this insurance coverage for my dog.
I had hesitated to get insurance for my dog - I had heard mixed things about pet insurance. I finally decided to take the plunge and I am so happy i did it. It allows me to make the right decisions around my pet's health without worry. Nationwide is great. They make submitting a claim super easy and they are very responsive.
Insurer: Nationwide
By: Kerith
Thank you for your prompt review or claims and settlement
You are a caring group with an awesome service for our babies
Insurer: Nationwide
By: Lynda
very pleased
Very pleased overall with my pet insurance on my 6 month old. The reason for loss of one star is due to the fact that re-enrollment during the company open enrollment period was very confusing (and I'm still not certain we are enrolled properly for next year)
Insurer: Nationwide
By: Lisa
Best Pet Insurance
From the very beginning Nationwide has explained the process and how the benefits and claims work. We actually had to use the Insurance right away and it has been one of the best decisions we have made.
Insurer: Nationwide
By: Tamara
Pawsome Awesome!!!
Your staff is great always there for you and very quick claim turn around I definitely recommend Nation Wide Insurance especially if you have a fur baby with alot of medical issues you can go broke paying for vet Bill's very quick it's hard when your baby is sick and Insurance gives you a little peace of mind. Keep up the great work your doing the staff is always there for you.
Insurer: Nationwide
By: Jeannie
Super service and Knowledgeable about the insurance
Embrace Ins associate was knowledgeable patient and great customer service. She would’ve gotten five stars for me.
Insurer: Embrace
By: Steven
I'm glad I have insurance my dogs.
Insurance is very easy to use.
Insurer: Nationwide
By: Debbie