Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very kind and extremely helpful.
Very kind and extremely helpful. Despite the computer challenges she was experiencing she made our call pleasant.
Insurer: Trupanion
By: Jennifer
Very sympathetic and will do what she can to help resolve my issues
Very sympathetic and will do what she can to help resolve my issues
Insurer: Trupanion
By: Desiree
Great services very friendly provided all the detail we needed to make the right decision for our family!
Great services, very friendly, provided all the detail we needed to make the right decision for our family!
Insurer: Trupanion Canada
By: Chelsey
Always a friendly and helpful experience.
Always a friendly and helpful experience.
Insurer: Trupanion
By: Tod
Always friendly and helpful
Always friendly and helpful
Insurer: Trupanion
By: Tina
Because your service is so awesome!
Because your service is so awesome! Shannon was a helpful delight this evening when I had some questions via chat.
Insurer: Trupanion
By:
Customer service rep was Patient efficient and knowledgeable.
Customer service rep was Patient efficient and knowledgeable.
Insurer: Trupanion
By: Cheryl
Despite the technical issues your office was experiencing Travis remained professional efficient and courteous the entire transaction.
Despite the technical issues your office was experiencing, Travis remained professional, efficient and courteous the entire transaction. This included taking down all the info from me including my certificate and continuing to work the problem after we disconnected. He followed up by calling me back and sent a followup email with continuation costs and process to easily renew at the end of the trial.
Insurer: Trupanion
By: Kathleen