Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Superior customer service!
Nationwide Pet Insurance provides excellent customer service from selecting the right policy to quick payment of claims! Thank you for making it so easy!
Insurer: Nationwide
By: Spencer
Love this Pet Insurance!
Love this pet insurance. They make it so easy to submit and reimbursements are quick. Highly recommend!
Insurer: Nationwide
By: Toni
So grateful i got insurance and they are so easy to chat with.
I was hesitant to get pet insurance, Im SO grateful i did. I paid for a year up front and didn't have to use it the first 4 months. I do not like the filing a claim online process, they make it a challenge. But i got in contact with customer service; which was amazing and submitted my claim thru a fax. They responded quickly and made contact after to check on my dog. Great customer service and fast. :)
Insurer: Nationwide
By: lynnann
Efficient and compassionate.
When last Frenchie passed, compassion was very evident...and appreciated.
Insurer: Nationwide
By: Charles
Good customer service and care program.
I talked to a couple agents. The last one the most helpful. All were good and knowledgeable.
Insurer: Nationwide
By: Leslie
They are the BEST!
We have been a customer at Nationwide-VPI for almost 15 yrs. They have been wonderful. Never a question on our claims and they are super fast in paying a claim. We have found a friend in Nationwide! Keep up the good work.❤️
Insurer: Nationwide
By: Eileen
NationWide helps me focus on getting my puppy the care and attention he needs!
We all know that unplanned vet visits are super stressful. My puppy has been sick on and off for almost a month and 2 different veterinarians were having a hard time trying to find the root-cause. So many tests that we needed to complete to eliminate possible diseases so it gets expensive very quick. Nationwide has a very simple claim procedure and within days, the claim is complete. No questions asked! I am very thankful that we got Nationwide on our side during this stressful times. Cooper (my puppy) is finally feeling better after several tests and the veterinarian is able to narrow down the possible causes and we're able to manage his condition. Thank you so much, Nationwide!
Insurer: Nationwide
By: Tina
Our 11 year old dog has been in good health until she got Lymphoma B this year.
Nationwide has been great with it's online Vet access and helping cover our expenses. We have had insurance with them now for over 20 years (2 dogs) and never regret having it! Like Human insurance it seems like a waste until something happens and you need it!! Thanks Nationwide for being there for us!! We expect our sweet girl to go into remission after her treatments.
Insurer: Nationwide
By: Steve
Easy Claims Process
I am very grateful to have had pet insurance when it was needed. The claims process was easy despite dealing with the stress of my pets injury. Received the reimbursement quickly without any issues. I’ve recommended Nationwide Pet Insurance countless times over the years and had never truly needed it until this instance. I will continue to sing their praises!
Insurer: Nationwide
By: Kirstie
I would highly recommend Nationwide Pet Insurance to anyone who wants exceptional and no hassle pet insurance!
I have had Nationwide Insurance for all of my senior reacue dogs! The claims are easy to file and they are very print processing and paying. I get the sense that the employees actually care about my pets and their well being! It may seem unimportant but pet lovers rule!!
Insurer: Nationwide
By: Teresa