Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Life saver!
Could not be more happy with this pet insurance! After our husky managed to ingest an “indestructible” toy, she needed life-saving surgery. Nationwide was there for us the whole time, and the check was cut promptly to cover the majority of the cost. We would have been sunk without it. Thank you so much!
Insurer: Nationwide
By: TJ
A Caring and Responsive company
Healthy Paws provides excellent customer service and their response time for reimbursement is excellent. They accept the claim without hassle and reimbursement came within a week of filing my claim! It was such a relief when I recently had to hospitalize my little dog to know they would be there for me. It made decisions infinitely easier for me! I even got a follow up e-mail from them asking how my dog was doing. Very sweet. My only suggestion is that they cover exams as well - especially those in the service of an illness or injury. There is no way to get treatment without the vet examining the dog! I can (almost) accept them not covering well-visits - although I wish those were covered too, but when a dog is sick it is a necessity.
Insurer: Healthy Paws
By: Martha
Nationwide has been amazing!
I was really impressed with how easy the claims process was and how much helpful guidance was provided over the phone. Thank you!
Insurer: Nationwide
By: Cortney
Nationwide Pet is always there for us!
Thank you for always being there when our family needs you.
Insurer: Nationwide
By: Karen
No Hassle Claim
So glad we have nationwide pet insurance. Two tumors suddenly appeared on our pup. We thankfully didn't even have to question whether we would have them removed and tested. After one additional incident with his cone, we were able to continue with vet care and see him through to 100% recovery and good health. So happy!
Insurer: Nationwide
By: Amber
Thanks nancy
Everything is usually great but I want to give special thanks to Nancy Kuchmecki-Lowe, She's vert responsive and concerned about my girls, also very responsive when I try to contact her.
Insurer: Nationwide
By: Bruce
Great Insurance
Didn't think I would ever need to use this and quite often complained to my wife about the monthly bill. But when the time came and we had several thousands of dollars in vet bills, I was glad we had it. I easily filed my claims and within days was reimbursed. They also kept me updated on the status of my claims as the progressed through the process.
Insurer: Healthy Paws
By: Richard
Glad they've changed carriers
Great company, and super easy to talk to on phone. Have had some issues with old carrier, hence the appreciation for the initiative to change carriers on their part. I gave an 8 on ease of claim rating but feel the need to explain. I'm 71 and have been described by my sons as technologically challenged! I eventually do get it, but am slow to file claims and loathe doing it. Figo has been more than patient with me!
Insurer: Figo
By: Sharon
Service and ease beyond my expectations
I could not be happier! The VitusVet application makes it very easy to submit claims. Nationwide truly takes the financial stress out of pet ownership for my family. Thank you so very much!
Insurer: Nationwide
By: Shawn
Great Company and Service
Nationwide is a great company. Reasonable rates with superb service. Filing a claim is easy with prompt payment.
Insurer: Nationwide
By: Richard