Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Absolutely incredible and amazing how fast my claims were processed.
During a very difficult time and a situation that created financial stress the processing of the claims for my dog we're handled expeditiously and the process was incredibly easy. I think the human health insurance companies could learn a great deal from the way this company handles their customers. Thank you so much.
Insurer: Nationwide
By: Kathryn
Love the pet insurance and fast repayment services
I enjoy the service but sometimes looking for the online claim submission is a bit much.
Insurer: Nationwide
By: Terri
What a dream, so glad I have healthy paws
My frenchie racked up quite a scary bill after an unexpected trip to the emergency vet. Luckily I had healthy paws to help lessen the blow. Their claims process start to finish was one of the best I’ve ever dealt with of any company, regardless of pet insurers! The Step by step process, UI, processing speed and kind CS followup make it a no brainer. I’ve told every friend I have about my experience.
Insurer: Healthy Paws
By: Ashley
Nationwide Pet Insurance is great.
Nationwide Pet Insurance is great. Very prompt response!
Insurer: Nationwide
By: Teri
Response is timely.
easy to work with
Insurer: Nationwide
By: william
So far we love Nationwide Pet Insurance
We are about half way through our first year with Nationwide Pet, and have nothing but great things to say. We have great coverage and have been able to have our dog spayed and given her shots and have had dental work, all at a fraction of the cost due to our insurance with Nationwide. We've had insurance with other carriers, but have noticed a huge difference between what we had, and what we have now. We love how Nationwide keeps constant communication with us and fast payment of claims. So glad we have this insurance.
Insurer: Nationwide
By: Inez
Recommend
I am very lucky to have Nationwide coverage for my pets. The customer service could not be nicer and I thank you:)
Insurer: Nationwide
By: Linda
Very kind and extremely helpful.
Very kind and extremely helpful. Despite the computer challenges she was experiencing she made our call pleasant.
Insurer: Trupanion
By: Jennifer
Very sympathetic and will do what she can to help resolve my issues
Very sympathetic and will do what she can to help resolve my issues
Insurer: Trupanion
By: Desiree
Great services very friendly provided all the detail we needed to make the right decision for our family!
Great services, very friendly, provided all the detail we needed to make the right decision for our family!
Insurer: Trupanion Canada
By: Chelsey