Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Quick turn around on claims. Love the auto-deposit option.
Highly recommend Nationwide pet insurance.
Insurer: Nationwide
By: Michael
Great Service After Expensive Surgery
Submitting claims has been very easy (just uploading the bill), and once the deductible was hit, coverage was exactly as expected and payment came quickly. Service was equally good whether it was me or the animal hospital sending the bill.
Insurer: Healthy Paws
By: Joanne
Satisfied with Figo.
They reimburse your expenses very quickly, and treat customers well. I always recommend Figo on Facebook.
Insurer: Figo
By: Mona
Quick and Easy
Would recommend this Insurance for your pets to anyone, fabulous and easy to work with!
Insurer: ASPCA
By: Anne
Wish I had known about this sooner
With 3 dogs, this has been wonderful to have. Claim filing and payment is so easy!
Insurer: Nationwide
By: Aimee
Efficient Claims Management
Great insurance and payment is very timely. The only issue is trying to find the online claims payment where the claim is submitted online. The only link on the home page when you log-in is "email your claims" which then requires you to download a claim form and send an email. There needs to be a link for actually doing all the submission on line as well and it is hard to find and it is only when you link to the FAQs (which makes no sense). I would think it would be easy just to put a link to submit a claim right below "policy details and forms" on the policy holder's home page. Then it would open the link that is found on the FAQs and would be for that specific animal. :)
Insurer: Nationwide
By: Kathy
Thank you for your support. Appreciate the insurance being in place and consistent in approach.
While the reimbursement took time, once approved we were pleased with the outcome. My only criticism is the lack of updates and communications as we waited for claim approval - no updates as to the receipt of records when requested, and no formal communication when claim was approved. I had to keep checking the status from the website in order to see the new claim approval status. Otherwise, claim submissions and website information, etc. is great!
Insurer: Nationwide
By: Jill
Lola give it 10 Paws
We have a 2 1/2 yr old that has had an upset belly since we rescued her at 9 months. Lots of tests and scans yet Nationwide hasn't denied a single claim. Thank you for helping us find the cause of our sweet girl's issues.
Insurer: Nationwide
By: Jackie
They don’t pre approve meds and make mistakes when authorizing.
I will not recommend this company to anyone since a mistake was made a not corrected after several attempts. I have been a custom bet for 9 years.
Insurer: Nationwide
By: Angela
By Far The Best Pet Insurance Company!
Healthy Paws is by far the most loving, caring and efficient company I’ve ever worked with. It is obvious from the start that this is way more than a business to them. They genuinely care about my pets in every way. I recently had a very scary incident with my 8 mo old kitten and they were there for me the entire time he was hospitalized. Filing the claims was simple and the turnaround response time was remarkably fast. It was a week from submitting my forms to receiving my reimbursements. They even checked in with me later to see how my kitten was doing. I am truly impressed and feel very lucky that I had Healthy Paws as my kittens health insurance company. I highly recommend.
Insurer: Healthy Paws
By: Nancy