Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Good title
So far the support staff has been great. Easy to complete the claim form.
Insurer: Nationwide
By: Felix
insurance ratings
Nationwide is doing a great job, the service is wonderful and the claim handling has been much faster this year than last year. I am very pleased and would recommend to other pet lovers to use.
Insurer: Nationwide
By: Margaret
I made a great decision by choosing Trupanion
I've had Trupanion for 2.5 years, ever since getting my dog. I chose a high deductible on purpose. I wanted something that would be good if something catastrophic occurred but would also be good if she developed a chronic condition over time. The customer service person was very helpful. The monthly premiums have been reasonable, with minimal increases over time. I have had no need to submit anything until the last few months. The first time, she did something to the point where she was unable to jump up. The total bill was under my deductible, so nothing paid. But a couple of weeks ago she went from being healthy to not eating, throwing up, and diarrhea that lasted over 24 hours. Of course, this was on the weekend. So off to the ER we went. She needed to stay overnight. But Trupanion covered everything they said they would. I met my deducible and they paid 90% of everything over it that they cover (does not cover initial exam). Claim submission is easy (upload a PDF of the bill). It took a week for them to process the claim. The money was deposited to my account within one business day of their emailing me their decision. Needless to say, I'm very happy with them. They are different than your typical health insurance setup and I do recommend you read their materials thoroughly, so you understand that. I'm glad I did.
Insurer: Trupanion
By: Donna
Great experience
Easy process and great customer service. So glad we have this insurance
Insurer: Nationwide
By: Sergio
Review of appeal following notice exclusions of coverage
Following notice that, based on a review of our dog's medical records, certain conditions would be excluded from coverage, we requested a review of their decisions. We asked the veterinarians who treated our dog for the excluded conditions to explain in more detail what their treatment entailed and why the exclusions might be reconsidered. Embrace reviewed the case and modified the exclusions to our satisfaction. The review was done promptly and, we think, fairly. We have already recommended Pet Embrace to friends. (Didn't know about the reviews until now.)
Insurer: Embrace
By: David
Nationwide Fast Fair Fantastic Care
We are so happy with our Nationwide Pet insurance..we submit our claim and get the check within 2 -3 weeks and you can have direct deposit if you wish. We insure both our doggies, 1 is 13 yrs and 1 is 3 years old. So Happy we decided to get this..what peace of mind I have everytime we go to the vet..Thanks Nationwide, you are on our side☺
Insurer: Nationwide
By: Sheryl
Figo is provides exceptional pet insurance.
A friend told me about her experiences with Figo and recommended that I get insurance for our newly adopted dog, Sage. I’m so thankful for her advice. Figo’s premiums are fair and their customer service is friendly and claims are handled quickly. Now I’m the one referring Figo to all of my pet owner friends.
Insurer: Figo
By: Starlette
Everyone with a pet should have it.
Wonderful insurance. Never have had a problem they do exactly what they say they do. They help me help my pet stay healthy. I recommend it to everyone with a pet.
Insurer: Nationwide
By: Abbey
Quick reply, easy to work with..
I find the claims are easy to file, quick responses and very informative emails.
Insurer: Nationwide
By: Alessia