Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Positive Experience
Trupanion was great in helping me get pre-approved for a $5000 Brain MRI on my boxer Jagger. All of the claims I submitted were approved and reimbursed quickly! It helped a lot during a very stressful time.
Insurer: Trupanion
By: Tracey
Awesome customer service/ caring staff
Walked me through every step and sincerely cared about my situation.
Insurer: Trupanion
By: Phyllis
Felt like I was talking to a friend when speaking With costumer service.
Felt like I was talking to a friend when speaking With costumer service. They was able to answer all my questions and more! I will never stop telling everyone about Trupanion, it's the best company! My dog needed emergency surgery and I didn't have to worry at all about how I would afford it.
Insurer: Trupanion
By: Cassandra
Always a fast and pleasant experience!
Always a fast and pleasant experience!
Insurer: Trupanion Canada
By: Sharon
Excellent pet insurance!
Trupanion has been wonderful insurance coverage for my two dogs. My claims have been readily processed. The coverage is also very comprehensive. When contacting the company directly I have been very impressed with the friendly service I have received by Trupanion's representatives.
Insurer: Trupanion
By: Carin
Excellent service & results
Everything about it -- from start to finish -- was smooth, well organized and fast. Really appreciate how well run Trupanion is -- I would highly recommend it to my friends and colleagues.
Insurer: Trupanion
By: Andrea
HAPPY
Always a quick response, and fast claim process. Very happy with this company.
Insurer: Trupanion
By: Nancy
It's been awesome so far.
It's been awesome so far. Sara was really helpful.
Insurer: Trupanion
By: Anette