Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent service and care
Always able to answer my questions quickly and efficiently. Reimbursements are quick and easy.
Insurer: Nationwide
By: Roy
Excellent coverage & customer service
My Rat Terrier has been insured by Nationwide Pet Insurance, on a Whole Pet with Wellness plan, for about 1.5 yrs. He has only needed wellness expenses covered until recently when he suffered a sprained muscle and we visited a certified physical therapist veterinarian for proper diagnosis and treatment. Nationwide was equally rapid in their processing of his PT claim as they have been with all his wellness claims. Overall, I am very pleased with the coverage and service(s) provided by Nationwide.
Insurer: Nationwide
By: Brigette
Love Nationwide
Enjoy having Nationwide. Using the app to process claims is so fast and extremely helpful. Claims take less than a few days to process with money in my acct. Very happy with customer service and any questions that need answered
Insurer: Nationwide
By: Melissa
Best pet insurance on the market.
Only problem I've had is when the vet doesn't fax all necessary paperwork to process my claim.
Insurer: Nationwide
By: Earl
Best pet Insurance ever
You helped me when I needed it the most. Thor had a very large surgery. Everyone said he is lucky to be alive. He made it through it and recovery was ruff. Nationwide pet insurance helped with my bills... Thank you so much Brandie and Thor
Insurer: Nationwide
By: Brandie
This insurance is GREAT!
Great insurance easy to file and refunds r fast
Insurer: Nationwide
By: Patricia
Quick and responsive
I haven’t had any issues. The claims are quick and Easy and the response time of the status is always fast.
Insurer: Nationwide
By: Andrea
Nationwide is very customer serivice orintated...always prompt and makes it so easy.
I have had my 3 French bulldogs insured with Nationwide for a few years now. Their customer service is very personal and professional...always answers my questions and the claims are processed very promptly. When I lost one of my Frenchies a few months ago, with all the emotional stress and medical bills...I was really impressed by the prompt reimbursement in less than 2 weeks. It really makes a difference...! I have such confidence in Nationwide that I keep sending them new customer referrals...as I want all pet owners to know and experience their great service! Thank you...it means a lot to me, for sure. ~ Anne Taylor (Daisy & Marcel, too)
Insurer: Nationwide
By: Anne
Affordable with best coverage after looking into other insurance plans
- Great customer service - Very responsive - Submitting claims is SO EASY! Especially now that there's the only form, such a better process than my own health insurance - They've helped out a lot with my dog's vet costs, wish they could covered 100% each time, but I don't think any insurance companies can, and I understand there's a limit
Insurer: Nationwide
By: Camille
Very Impressed
I’ve been so impressed with the ease of filing claims and the speedy response time. I wish it was this easy to deal with all insurance companies.
Insurer: Nationwide
By: Julie