Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Trupanion is amazing and hell’s get you and your dog through a tough and scary time
They stayed true to their word and took away a lot of our worries they were super helpful and worked with our vet with no delays.
Insurer: Trupanion
By: Cindy
Health Paws Let Me Down - Big Time
Initially, Healthy Paws were great - until my dog Daisy chipped a tooth, an accidental trauma explicitly covered by my plan. The vet's procedure included a dental cleaning. Despite that cleaning being a required procedure as part of the treatment, and despite a special letter from my vet explaining that this dental cleaning was NOT preventative care, Health Paws declined to cover the costs. If you want to file an appeal, forget it: the customer service rep refused to read the vet's letter and simply said "no." I'm extremely disappointed. I expressed interest in canceling my plan - they went ahead and canceled it for me. Health Paws doesn't care about its policyholders at all.
Insurer: Healthy Paws
By: Carolyn
A long relationship of trust
I have Pet Insurance for the last 16 years. I had 9 dogs total with you and I never had a bad experience. Some dogs did not need too much care but the ones that did, pet insurance always responded
Insurer: Nationwide
By: Maria
Great
I have never had anything bad to say, it has always been straight and the service has always been great.
Insurer: Nationwide
By: Carole
I love Nationwide Pet Insurance .
This company has been with me for 11 years. They have stood by me in the best of times and the worst of times
Insurer: Nationwide
By: Shelley
Fanastic
It was the best thing I did when I took out the insurance. A Friend had a great plug on Facebook about your insurance and so I thought I would give it a try. Love it and customer service is fantastic.
Insurer: Nationwide
By: LEAH
Easy
Healthy Paws Pet Insurance has been a blessing. We are very happy with their customer service and the fast turn around for the claims.
Insurer: Healthy Paws
By: Kathryn
Set a peace of mind
Friendly and efficiency
Insurer: Nationwide
By: Carol
Excellent friendly fast service
Very helpful friendly service. They are always asking about my pet
Insurer: Nationwide
By: Kathy
Disappointed
Absolutely awful. They love to take advantage of people. They are the typical insurance company that is out for your money. I pay for dental and they told me that because of my cat's tooth resorption they won't pay for it. I called to try and get this fixed and they were the most unhelpful people I've ever had the displeasure of talking to. I am a vet student. I know the medical side of veterinary medicine. Tooth resorption has NOTHING to do with teeth cleaning or the standard of care of taking radiographs before a cleaning. And yet that's what they told me. And, for my other cat, they tried to tell me that the bloodwork I got was "screening for a behavioral issue". What under nonsense. WARNING: if they say they don't cover something, like say it got called a pre-existing condition, if that something is even part of the bill they take an arbitrary amount of money from every cost on that bill EVEN IF IT HAS NOTHING TO DO WITH THE PRE-EXISTING CONDITION! Please do yourself and your pet a favor and don't get this insurance unless they are a young kitten or puppy with no documented health concerns.
Insurer: Nationwide
By: Myka