Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total

Other Categories

Payment Experience 15,064

Claim Coverage 64,730

Customer Service 77,038

Price Satisfaction 23,511

Other 15,648

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52581 - 52590 of 77038 results

February 19, 2020

Profit over pet. A little more compassion please.

First the BAD... One... they don't cover congenital health issues. Also, they don't make it a point to advertise that. They should be up front and honest. PLENTY OF OTHER COMPANIES DO. Nationwide is more about the money. Not the wellbeing of your pet (family member). Two... they don't have actual vets on hand to assist with claims. PLENTY OF OTHER COMPANIES DO. With Nationwide you are the mercy of a pencil pusher who's main job is to save company money. He or she decides your claim not an actual educated veterinarian. Three... because of the former myself and my vet had to fight tooth and nail to get them to cover a non-preexisting allergy. Remember, you're dealing with a pencil pusher who is trying to save the company money not an actual educated veterinarian. Now the GOOD... One... when the do cover a claim the turn around time is pretty quick. Two... they keep you well informed when processing your claim. Also, the ETA on reimbursement checks. The IN-BETWEEN One... most every vet excepts them though not a lot of vets like them because they are hard to deal with and they don't like the fact that they choose profit over pet. Final thought. It's probably a good insurance if you don't have a pet with a lineage of medical issues like bulldog breeds, pugs... or any flat face animal for that manner. Do your homework. Sad to say I didn't read the fine print on congenital health issues so we are now paying thousands of dollars out of pocket because they choose profit over pet. Also, the rep I talked to that helped me sign up didn't have the common decency to tell me that my Frenchie wouldn't be covered for a lot of health issues. The rep was only worried about the bottom line and signing up a new customer. It's not all about the money, people, pets are family and deserve to be treated like family. Thank you kindly.

Insurer: Nationwide

By: R.R.

Useful

February 19, 2020

Our cocker Bailey has needed a lot of medical care.

Our cocker Bailey has needed a lot of medical care. Our vet recommended Trupanion and Trupanion has been there for us. Thank you.

Insurer: Trupanion

By: Gordon

Useful

February 19, 2020

Awesome Coverage

Unfortunately my Golden Retriever Dillon has spent a lot of time at vet clinics. He has been diagnosed with heart arrhythmia and melanoma. If that wasn't enough he started throwing up and bloating. We have had three Trupanion claims in the last 7 months and Trupanion has been great. I submit my invoices and usually get an answer/payment within a couple days. It gives me great relief knowing I have Trupanion when Dillon has an issue.

Insurer: Trupanion

By: Cami

Useful