Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


February 19, 2020

Our cocker Bailey has needed a lot of medical care.

Our cocker Bailey has needed a lot of medical care. Our vet recommended Trupanion and Trupanion has been there for us. Thank you.

Insurer: Trupanion

By: Gordon

Useful
February 19, 2020

Awesome Coverage

Unfortunately my Golden Retriever Dillon has spent a lot of time at vet clinics. He has been diagnosed with heart arrhythmia and melanoma. If that wasn't enough he started throwing up and bloating. We have had three Trupanion claims in the last 7 months and Trupanion has been great. I submit my invoices and usually get an answer/payment within a couple days. It gives me great relief knowing I have Trupanion when Dillon has an issue.

Insurer: Trupanion

By: Cami

Useful
February 19, 2020

Bc she was extremely helpful

Bc she was extremely helpful

Insurer: Trupanion

By: Carmen

Useful
February 19, 2020

Because they were very helpful during a very stressful time with my dogs emergency.

Because they were very helpful during a very stressful time with my dogs emergency.

Insurer: Trupanion

By: Jean

Useful
February 19, 2020

First claim and excellent experience.

The experience was excellent. Very easy and fast process with an understandable explanation of the benefits provided. Very happy with Trupanion.

Insurer: Trupanion

By: Judy

Useful
February 19, 2020

Good customer support and solid value when vet bills are high.

Good customer support and solid value when vet bills are high.

Insurer: Trupanion

By: Rachel

Useful
February 19, 2020

Took care of my problem promptly.

Took care of my problem promptly.

Insurer: Trupanion

By: Linda

Useful
February 19, 2020

Always excellent service

Always excellent service

Insurer: Trupanion Canada

By: Ruby

Useful
February 19, 2020

Great and very quick

Great and very quick

Insurer: Trupanion Canada

By: Cathleen

Useful
February 19, 2020

Quickly response Clear explanation

Quickly response Clear explanation

Insurer: Trupanion Canada

By: Susan

Useful

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