Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The best insurance to have for your pet
I have never had pet insurance before and one of my family members was visiting he suggested I get it for my two young dogs and I'm so happy that I have listened the company is wonderful it's so easy to put in a claim I'm a very happy client thank you so much for being there
Insurer: Nationwide
By: Gary
Easy claim submitting
Been using Nationwide Pet Insurance for a few years now, insuring my two dogs. Been satisfied with them so far. Easy to submit claims and they process the claims in a timely mannor.
Insurer: Nationwide
By: Teri
Awesome Service
The service I have received from Nationwide has been nothing short of outstanding.
Insurer: Nationwide
By: Gina
Thank goodness for insurance!
We have had several unexpected illnesses (and costs) come up with both of our weims, and Nationwide has been very easy to work with and has reimbursed us for all qualified costs. Thank goodness we have them!
Insurer: Nationwide
By: Kelly
So happy we are with nationwide
I am very happy with Nationwide. Thank god for them. We feel confident in your service and are never scared to take the dog to the vet.
Insurer: Nationwide
By: Deborah
Nationwide has truly exceeded my expectations. I wish human health insurance was this easy.
I have pet insurance on three dogs. It is truly so nice to know that when I have an emergency or illness for any of them, that I can afford to take care of it without all the worries of financial obstacles. They care so much and their customer service is amazing. I totally recommend this insurance.
Insurer: Nationwide
By: Ingeborg
Professional and convenient
Hartville has made the claims process simple and convenient through their online claims submission. I was able to easily file for a claim and attach/upload the invoice and medical records to it. When I did call customer service with a question they were quick, polite and professional.
Insurer: Hartville
By: Darren
Best customer service and always ready to help
I would recommend ASPCA pet insurance (and have) to anyone looking to insure their pet. They are so efficient and always helpful. When we lost our little Bella, they were so sympathetic and helped us through the claims we submitted always with kind and comforting words. They are the best!!
Insurer: ASPCA
By: Lesley
Policy increases
After having this policy for 1 year without any claims, upon renewal my policy charges were increased by ~$6.00/month. When asking why I was told inflation & increasing vet bills in your area, the man was very un sympathetic and said that's how it is. That seems a lot to me, the representative did not even try to review the policy with me.
Insurer: Pets Plus Us
By: ANITA
You make it possible to focus on what matters instead of worrying about the cost !!!!!!!!!!!!!!
When something happens with your furry family, you need to and want to focus on the recovery of your pet. You dont need to worry about finances or if you can afford treatment! When I had concerns or questions , your staff was informative and sensitive and caring and knowledgeable. They made it easier to breathe a little easier. I cant say enough...I've only had to use Trupanion a couple of times...and hopefully never again...but if I have to call on you again...I know I will have no worries other than my "Jester". Thank you also for your speedy claim recovery....When all was said and done...and I sent in the TOTAL invoice...I received immediate acknowledgement and then Within 24-48 hours I received notification of coverage of my claim. Thank you again for letting me focus on Jester during this time of concern!!!!!!
Insurer: Trupanion
By: JoDonna