Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thanks for your continued support and caring
great service, always personable on the phone, quick reviews of claims.
Insurer: Nationwide
By: Lew
Tremendous help in allowing us to care for our pet when we otherwise wouldn’t be able to afford it.
I am proponent for pet insurance. Nationwide has made it easy to submit claims and they are quick in processing and paying out claims. I would highly recommend them.
Insurer: Nationwide
By: MaDonna
Outstanding Service! 10/10
Been with Nationwide for over five years. they get better each year. Lately I'm noticing the claims are being completed within a week. great job everybody. Your 10/10 in all departments.
Insurer: Nationwide
By: Mike
Nationwide Pet Insurance is the best investment I’ve ever made.
I am so grateful for Nationwide Pet Insurance. They have an incredibly easy system in place, completely customer friendly and claims are paid incredibly quickly. I am so thankful to have a great insurance company on my side to help make sure that Princess Rosie the Saint Bernard gets the very best care. I recommend Nationwide to everyone I know who has a pet, and even to other clients at my vets office. All the vet techs now recommend Nationwide to others because I constantly tell them how amazing my experience has been. Thanks Nationwide! You really are on my side!
Insurer: Nationwide
By: Kate
Fantastic coverage,
Unexpectedly we found our 3 year old mini Australian Shepard diagnosed with bladder stones. He has had multiple emergency surgeries to break up the stones and finally found himself having to have a full blown cystotomy, bladder surgery to scrape out all stones and crystals in his bladder. While we have had to deal with uncertainty of what we are dealing with, what the best course of action is and ultimately having to take him in for surgery we have never had to stop and make a decision based on what we could afford because we had made the decision, when we brought Toby into our family, to have him insured. Nationwide has cleared the way with helpful service, easy claim submitting and extremely fast payments. Nationwide has allowed us to focus strictly on what is best for the health of our pup for which we are extremely grateful.
Insurer: Nationwide
By: Marcia
Nationwide was there when we needed them.
We had 3 Saint Bernards. Pebbles, Stormy and we recently lost BamBam to Tcell Lymphoma. He had just turned 6 when it was discovered. He was the sweetest boy you could ever imagine. Everyone loved him, he made friends wherever he went. The treatments were expensive and without this insurance we would have lost him a year earlier. Nationwide gave us an entire year with him before his poor body couldn’t take any more chemo treatments. I treasured every minute with him and was glad we could do whatever was needed to keep him with us. This insurance is a piece of mind. They also reimburse you very quickly when you submit the invoices. I am glad we have Nationwide. Stormy just recently got spayed and had a gastroplexy. We paid the deductible and then was reimbursed 90%. Pebbles will be 10 and we have had VPI before it became Nationwide. I have recommended Nationwide to all of my friends.
Insurer: Nationwide
By: Corinne
Lexi has an ongoing issue with multiple vet visits for over 2 months yet Nationwide expedited our claims quickly.
Lexi has an ongoing issue with multiple vet visits for over 2 months yet Nationwide expedited our claims quickly and without dispute or delay. I always recommend Nationwide when people ask. My daughter switched over to Nationwide after having a very poor experience with her previous pet insurance company. Thank you for not adding on any more stress with Lexi’s illness.
Insurer: Nationwide
By: Thomas
Thank you, Nationwide!
This has been a difficult time for me finding out that my beloved dog, Charley, has cancer and working to give him the best palliative care possible. Nationwide has helped make it easier financially by reimbursing me quickly for Charley's vet visits, tests, and meds. The vet sends in the claim, and Nationwide processes with no input from me. I know I’ve bought the insurance, but it wonderful to know that when you need it, the company comes through when you need them. I haven’t had to contact Customer Service very often, but when I do, they are friendly, knowledgeable, and helpful.
Insurer: Nationwide
By: Harriet
Nationwide's Pet Insurance is a responsible Pet Owner's best friend!
Nationwide's Pet Insurance is a responsible Pet Owner's best friend! The coverage, deductible and reimbursement rate is the best that I have ever seen in the Pet Insurance market. Whether it be a wellness, illness or injury claim, Nationwide makes it easy to submit for reimbursement and they are very timely. Their Customer Service is great. They are very helpful, informative and empathetic. My Dog is my child. She is a member of my family. It is such a comfort to know that I can provide the best care possible to her without worrying about the cost.
Insurer: Nationwide
By: Sheri
Great pet insurance for your loving pets~
We have had this pet insurance for two years. The coverage has been excellent! Filing claims is simple and easy and reimbursement is quick. Customer service is always friendly and quick to resolve any issues.
Insurer: Nationwide
By: Valerie