Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


March 07, 2020

Dog Owner in Florida

Courteous, fast and complete. No insurance organization more highly respected!

Insurer: Trupanion

By:

Useful
March 07, 2020

Service was friendly and efficient

Service was friendly and efficient

Insurer: Trupanion

By:

Useful
March 07, 2020

Very pleased!

So easy to submit a claim and see its' progress/resolution. Very pleased with everything so far

Insurer: Trupanion

By:

Useful
March 07, 2020

Because I am very satisfied with the service.

Because I am very satisfied with the service.

Insurer: Trupanion Canada

By:

Useful
March 07, 2020

feline tooth surgery

My cat had to go in for tooth surgery; I received re-imbursement from Tupanion within r3days of submitting the bill!! Excellent response time and service and thank you!

Insurer: Trupanion Canada

By:

Useful
March 07, 2020

Thanks Trupanion

Prompt and clearly explained

Insurer: Trupanion Canada

By:

Useful
March 07, 2020

Efficient and timely

Efficient and timely

Insurer: Trupanion

By:

Useful
March 07, 2020

everyone was very effecient and kind and patient.

everyone was very effecient and kind and patient. I had been meaning to call for a while and was able to sort everything out in 1 day. Thankyou

Insurer: Trupanion

By:

Useful
March 07, 2020

I have spoken to customer service more then once.

I have spoken to customer service more then once.. They are always friendly and take care of the problem right away.. Very professional and kind

Insurer: Trupanion

By:

Useful
March 07, 2020

Easy claim process

It is really an easy process. My vet inputs the claim, so really there is nothing for me to do.

Insurer: Trupanion

By:

Useful

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