Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Claim service is average at best, slow in responding to inquiries.
I requested a status on additional information we sent in and never got a response.
Insurer: Nationwide
By: Eric
Amazing plan, coverage and customer service!
We are new puppy owners, was referred to Nationwide by a co-worker, such an amazing experience!!!
Insurer: Nationwide
By: Colene
Easy to submit claims and great customer service
Nationwide has excellent customer service and quick claims processing. My only issue is the limits on each injury/illness. The limits are way to low for how much I pay per month. I have two other dogs that are with Embrace Insurance because of this. My Golden is too old to change at this point.
Insurer: Nationwide
By: Tanya
You guys have been great to work with!
It has been great working with you guys!
Insurer: Nationwide
By: Vernon
Outstanding service
I bought Healthy Paws insurance for my Biewer Terrier puppy. My puppy was ill had to receive emergency care. The Healthy Paws claims personnel handled the claims promptly and were very kind to check on my puppy to see how he was feeling. The personal service and thoughtfulness was unexpected but very much appreciated during a very stressful time. I would never have believed I would endorse an insurance company but Healthy Paws has thus far exceeded my expectations. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Heather
Signing our puppy up for Embrace Insurance was the smartest thing we could have done!
We signed him up as a young puppy and for a number of years only used the Wellness Benefits. However he has since had several (expensive!) medical issues that have developed. Literally, each and every time we have sent in a claim the claim was processed quickly and we were very quickly reimbursed according to the terms of his policy. We had a question or two one time and got a friendly and accurate explanation of the issue...we have always been quickly reimbursed and the time we contacted them they were friendly, easy to understand, and understood our needs. This policy has made these unexpected medical expenses for our dog affordable and has helped us keep his issues under doctor's care.
Insurer: Embrace
By: Darlene
Smooth and seamless claims, and excellent customer service!
I cannot say enough about this company, between the quick and easy claims process, anazing customer service, and the peace of mind they provide.
Insurer: Trupanion
By: Theresa
Peyton
This is an amazing company if you have a fur baby. They are always very helpful and get the claim answer back to you quite quickly. Will definitely use the company again if we get another dog. Thank y’all for insuring our beloved pets and for your great work.
Insurer: Trupanion
By: Kym
thank you for all your help and information for Lady and your quick response to my bills for Lady
THANK You for all your help and questions that were answered when I called in for information on Lady and for your fast response to my cliams
Insurer: Nationwide
By: linda