Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Having nationwide pet insurance has literally saved our lives!
Having nationwide pet insurance has literally saved our lives! They always pay us via electronic deposit which has been speedy and unexpectedly easy. I reccomend it to everyone that has a furry friend!
Insurer: Nationwide
By: Melissa
High quality service. Friendly personnel.
good service.
Insurer: Nationwide
By: Barbara
It was such a relief to have healthy Paws pet insurance!
When our dog needed surgery and x-rays, it gave us so much peace of mind to have healthy Pet Pet insurance. They are so easy to deal with and prompt in their claims processing!
Insurer: Healthy Paws
By: Ruth
It’s so easy!
I am so happy that I decided to get insurance for our furry little person of our family! It’s so quick and easy!
Insurer: Nationwide
By: Jodye
Quick and efficient claim processing
Nationwide continues to provide prompt and efficient claim processing for both of my dogs. I appreciate the ease of submitting a claim, and also being able to have the reimbursement sent electronically to me.
Insurer: Nationwide
By: Kristin
Aboustly relaiable
Thank you Nationwide for helping me and my baby Puggles guiding me through every step of the way when I most need it, I know I can always count on Nationwide.
Insurer: Nationwide
By: Jennifer
Love the service
Very happy with the support provided by the insurance
Insurer: Nationwide
By: Lourdes
Unexpectedly Easy
Nationwide has made the claim process as easy as pie. I open the VitusVet app on my phone, create a new claim, fill out the needed information, and days later my reimbursement funds are in my bank. Even transferring the funds is easy with JP Chase. I titled this review “Unexpectedly Easy” because I almost didn’t believe that I would get reimbursed as easily as I have been when I first signed up. I thought Nationwide might nitpick some of our puppy’s office visits or something that nightmare insurance companies usually try to pull, but I have had no issues what so ever getting my claims accepted. I am extremely pleased so far with Nationwide and have suggested to many friends and family that they get a policy for their pets.
Insurer: Nationwide
By: Matt
Happy with coverage
I've been very happy with Nationwide's coverage. It is very easy to submit a claim via the app and I receive coverage within a few days.
Insurer: Nationwide
By: Nicole
The best thing I did was getting your insurance.
The best thing I did was getting your insurance, The staff is very friendly and at times very helpful.
Insurer: Nationwide
By: Samuel