Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Daequan was helpful and understanding.
Daequan was helpful and understanding. He succinctly provided all the information I needed to submit my pre-approval request.
Insurer: Trupanion
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Kelsey was very friendly helpful and she emailed all pertinent information immediately.
Kelsey was very friendly, helpful and she emailed all pertinent information immediately.
Insurer: Trupanion
By:
Staff very helpful and compassionate
Staff very helpful and compassionate
Insurer: Trupanion
By:
Mastiff acl replacement
Very fast and I am happy with results
Insurer: Trupanion
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Glad that Dixie has Trupanion coverage.
We are currently dealing with our sick kitty and very happy that we have Trupanion coverage. Also, I recently arranged for direct deposit of claims reimbursements and was able to do it very easily by phone.
Insurer: Trupanion Canada
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Fast efficient and professional staff
Fast, efficient and professional staff
Insurer: Trupanion
By:
Trupanion has always been very helpful every time I've called.
Trupanion has always been very helpful every time I've called.
Insurer: Trupanion
By:
Trupanion is awesome!
When we had to take our 10 month old puppy to the emergency room we were really upset and scared. It is our first time having pet insurance, and I researched a lot before purchasing one. Trupanion was everything I read about and more. We were able to get a pre-approval as they were performing tests on our puppy. Before we left, we knew how much we had to pay. I would recommend Trupanion to anyone who wants pet insurance.
Insurer: Trupanion
By:
Peace of mind dedicated to my dog!
Honestly I was just about to cancel my pet dog insurance and then I had to take my dog Onyx to the vet due to a toe nail injury he had while walking in my neighborhood! I paid over $400 for the visit and since I'm not currently working, I was thinking to save money and cancel my pet insurance. I submitted the claim and it was fully paid back to me! My dog is going to be 11 years o age this month of March and I can not think of canceling the insurance knowing that I have peace of mind knowing my dog will have the coverage he may need in some near future. The customer service is one of the best!
Insurer: Nationwide
By: Antonio
Greatly satisfied with Nationwide Pet Insurance and the staff!
I have selected Nationwide Pet Insurance for my Toy Poodle now 10 months old. He has received Wellness Care as a puppy. He recently was treated for an illness. My experience with Nationwide Pet Insurance began when I called for information and I was given the courtesy of receiving answers to my concerns. I needed call as a followup and received the same courtesy from another agent. My veterinary claims have been processed in a timely manner. The email system being used by Nationwide to inform of their receiving a claim and processing the claim is greatly appreciated. I am thankful that Nationwide Pet Insurance was suggested to me by a family member.
Insurer: Nationwide
By: Nancy