Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Simple and fast
We filed a claim on Monday and received our reimbursement on Friday of the same week. Our dog was treated by our vet our local emergency hospital. Multiple providers did not seem to slow the process down, and we did not have to be middle-person between vets and Figo. All handled by Figo. Figo paid what we expected according to our plan selection. Very happy! This was our first year on the plan, so not sure how this affects our renewal rate. That is a future concern. Currently, as I said, we are very impressed and happy!
Insurer: Figo
By: Kim
Major medical x 2 dogs 2019. EXCELLENT!!’
This company is across the board good. Last year one of my dogs had a brain tumor removed and the other had pneumonia with hospitalization. Very easy and simple (Like, “are you kidding me?!”) claims process. Also used several years ago for a leg laceration and jaw fracture (she ran into closed patio door. Use emblems folks! Lesson learned). Polite staff. Without hesitation I have my puppy insured by them. Very worthy of mention.
Insurer: Embrace
By: Sheila
Thumbs up
Very pleased with the level of service. Glad we have Nationwide on our side.
Insurer: Nationwide
By: Judith
So glad we have nationwide pet insurance wellness plan
We decided to go with Nationwide because they offer a wellness plan in addition to major medical. We have both for our two Golden Retrievers and hope we don't have to use the major medical, but have used the wellness for both dogs vaccines, preventative medications and office visits and the claim process was EASY. You can email, or fax the claims, forms available online. Customer service sends you email updates to keep you informed and I received my reimbursements via check within a short time. I just submitted two more claims for my one year old and new puppy and I got a notification the claims "are in process". I appreciate the prompt updates the the claims status as well as communication from claims processors if they have any questions they contact you via phone and email or whatever method you prefer. I highly recommend Nationwide Pet Insurance for wellness as well as major medical for peace of mind.
Insurer: Nationwide
By: Amy
So glad I went with Nationwide insurance
Getting Nationwide pet insurance is one of the best things I have done. The staff was pleasant and friendly. They answered all my questions. They have processed my claims fast and easy.
Insurer: Nationwide
By: Lisa
A very easy company to work with
Atlas means the world to me. I was a police officer for 7 years and possibly have PTSD, but Atlas is one of the primary healing elements of my entire life. I know she's in good hands not just with the vet we've chosen here in Pennsylvania, but with the insurance company whose claims have helped us more easily afford the visits. Thank you for being so easy to work with, quick with claims processing, and for helping Atlas live the best puppy life possible. :)
Insurer: Nationwide
By: Doug
Embrace Rocks.
These guys are great. Love the ability to upload and send documentation. If it's not all there, THEY call the vet. Fast reimbursement. Customer service is superb. Wish my own health insurance was this good.
Insurer: Embrace
By: Amy
Daequan was helpful and understanding.
Daequan was helpful and understanding. He succinctly provided all the information I needed to submit my pre-approval request.
Insurer: Trupanion
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