Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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youry helpful customer service person was very helpful and very courteous. thank-you!
Insurer: Embrace
By: james
Wonderful, easy to make claim, and quick reimbursement.
We had a wonderful experience with Nationwide pet insurance during a scary time in our bulldog's life. Filing the claim was very easy and the reimbursement was very quick. We appreciate Nationwide for helping to save our little girl.
Insurer: Nationwide
By: Kimberly
Best Pet Insurance
I’m so glad I have this insurance for my pet. Claims are easy to do with Vitavet and reimbursement is fast!
Insurer: Nationwide
By: Kathy
Claims are easy, but the company is pretty good at looking for ways out
For the few claims I have put in that actually went through, that much has worked great. But because an initial checkup for my adopted cat I mentioned she's been throwing up every now and then since I adopted her (which was before I got this policy), which turned out to be hairballs in the end (I'm not used to long haired cats!) and treatable at home, she was labeled with "gastropathy". Despite a somewhat heated argument with a supervisor over the phone the conclusion was that for 6 months if my cat came down with ANYTHING that gave her a symptom of "gastropathy" or "throwing up" she was not covered! Cats will barf for almost any reason! That means I've only been covered for flea meds, and MAYBE just MAYBE a wellness check if I needed it as long as it wasn't because she was BARFING. Meanwhile I'm paying $65/mo. VERY DISSATISFIED!!!! The underwriters are cold and cannot understand basic common sense. You give them one small reason, one slip of a tongue, and they'll write you off. But I guess that's insurance companies for you? Now that my six months are up, I get to fill out a form to have this reviewed, but the instructions on how to do so are not helpful or easy to find. not to mention, there's no email to send the form to, only fax! I'm locked down because of this virus so I don't have access to a fax!
Insurer: Nationwide
By: Ben
Great Service and easy to use
Very good and easy to use I strongly recommend this insurance
Insurer: Nationwide
By: Mr.
Very Easy claim process
Extremely easy claim submission and approval process. Kept me informed along the way and didn't have any issues.
Insurer: Nationwide
By: Kirk
I’ve been using your services since my first previous dog. You do great, thank you!!!
My dog has hypotireodism and allergy issues and I’ve been using this company since my previous dog that struggled with diabetes and lymphoma. They never failed to answer my claims. It’s the best thing you can have it’s a pet insurance, to not have finss as ncisl surprises specially at the third part of their lives. I recommend this company., They!re reliable and return your claims quickly .
Insurer: Nationwide
By: Cecilia
Promptness and communication
We are pleased with the prompt and communicative responses from Nationwide, along with the support to help cover some of the veterinary expenses. We are especially pleased with Hoffman Estates Animal Hospital, IL, for their willingness and ability to file claims on our behalf. We will recommend Nationwide to other pet owners for insurance coverage. Very pleased and satisfied.
Insurer: Nationwide
By: Walter
Very Supportive
Very supportive and caring.
Insurer: Nationwide
By: Valery
Excellent Insurance!
My wife and I are extremely happy with our Nationwide Pet Insurance. Having a new puppy can be very expensive with all the vaccinations and checkups and especially the spay surgery and microchipping. Submitting a claim is incredibly easy through the online portal as you just fill out the form and scan/upload the itemized receipt from the vet. We've never had a denial and our reimbursements have always arrived within a few days of claim submission. Overall an excellent experience!
Insurer: Nationwide
By: Bryan