Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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True Professionals
Trupanion's representatives demonstrate a high level of knowledge & customer service- they are true professionals. Ethel & Meg Heald, St. John's Newfoundland.
Insurer: Trupanion Canada
By:
So happy to not have to pay full price after Zoey's surgery.
So happy to not have to pay full price after Zoey's surgery. This is helping Zoey continue to be pain free.
Insurer: Trupanion
By:
I would recommend Trupanion
I am very pleased with the process and the speed of approval.
Insurer: Trupanion Canada
By:
Zack explained everything very clearly and knew exactly what was happening!
Zack explained everything very clearly and knew exactly what was happening! You have an excellent employee in Zack.
Insurer: Trupanion
By:
I like the fast turnaround
I like the fast turnaround once you put your claim in and how friendly the people that work there are!
Insurer: Spot
By: Yvette
New client
All my questions were answered quickly. Web info was very good. Registered my dog.
Insurer: Prudent Pet
By: Linda
We were pleasantly surprised by the amount and speed of the claims
Very pleased with the whole experience.
Insurer: Nationwide
By: Sarah
Bestest insurance company I’ve ever dealt with period!
I called today to change some billing info & the person I dealt with was so courteous & kind. She took her time & I was finished in no time at all. But, that seems to be the way all the time, even when you inquire about a claim or just have questions. Embrace’s service is great as far as I’m concerned. It is fast & efficient. I have never had a problem & the coverage of the insurance has been adequate for both of our dogs, both under 5 yrs old. I would highly recommend Embrace Pet Insurance.
Insurer: Embrace
By: David