Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Love my pet insurance!
I totally love the service I get from my pet insurance company.
Insurer: Nationwide
By: Peyman
Best than my own health care provider!
If all health insurances were this way I would be one happy girl! Hartville is EASY, PAINLESS, CARING and MODERN! Everything from inception has been easy! I have ZERO regret choosing this company, and I reviewed all of them when I first got my Sharpei! Yes, a sharpei!
Insurer: Hartville
By: Jennifer
Speedy claim process
Very easy to file claims and great coverage
Insurer: Nationwide
By: Y
Best Pet Insurance!
This is the easiest and best pet insurance to have. Claims are settled quickly. Peace of mind for your pet’s health.
Insurer: Nationwide
By: Joyce
Devyn is much better
Thanks for processing our claims so quickly !
Insurer: Nationwide
By: Denise
Very happy with insurance and service, hopefully insurance plan won't have such a steep jump next year!
I'm thrilled that I invested in this insurance plan for our little Oliver! I never knew that vet bills can become quite pricey very quickly! The service is extremely efficient and in that regard I have no complaints. However, the insurance plan almost DOUBLED in one year for me, if this happens again I don't know that I can keep up with the plan..
Insurer: Nationwide
By: Nancy
Nationwide really cares about your pets health.
I have had this insurance since she was about 4 months old. I am so glad that I got this insurance for my furry baby as she has many medical problems...I never thought that would have happened. They always take care of us. This little girl is our life.
Insurer: Nationwide
By: shanley
Simple To Do!
Making a claim was so easy with Nationwide. I got a response back immediately that my claim had been received and I received my check within a week.
Insurer: Nationwide
By: Lindsay
The on-line claims process did not work for several months and it was frustrating.
The on-line claims process did not work for several months. When I would call I was told to use a different browser. Not necessarily what a client wants to hear. I did not have success with a different browser. Then miraculously, I tried it again awhile later and it worked beautifully. Whatever upgrades were made to the site were worth it for your client.
Insurer: Nationwide
By: Terri
Nationwide is the BEST Pet Insurance EVER!
Through all of the recent tragedy, Nationwide is still there to provide the best possible pet healthcare insurance available. All of Chloe's claims were immediately processed and the payment was timely. Despite the recent activities with COVID, they are still reaching out to check on her to see how she made out after her recent surgery. It's this kind of service that I will remain loyal to. Thanks Nationwide! -Nationwide is on your side! :O)
Insurer: Nationwide
By: Lisa