Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Caring, competent staff and super easy process from start to finish.
The caring customer service staff at Healthypaws provided rays of caring sunshine during the nightmare of our dog being run over by one of our employees. When I called in to ask a question or check the status of my claim, I had a competent and empathetic ear on the other end of the line. I was truly surprised at how much of our claim was reimbursed. I used to think pet insurance was a frivolous investment I would never use. Boy was I proved wrong when our golden Sandy was the picture of health with zero preexisting conditions at age 6 when we added a new puppy to our family. We decided to get insurance for the puppy and then said why not do the same for Sandy? Six months later Sandy was run over and required major hip surgery. I now recommend pet insurance to anyone with pets as life changes in an instant, emergency medical care is costly and getting reimbursed is sometimes the only good thing that comes out of tragic situations with your furry loved ones.
Insurer: Healthy Paws
By: Heather
Best pet insurance
The best customer service and the quickest to respond to a claim!!
Insurer: Embrace
By: Brenda
Best Pet Insurance Ever!!
we have had Pet Insurance for at least 5 years prior but have only ever needed it for wellness visits with our local vet. Our dog Bruno developed a tumor in his nose, over a yr ago.He has undergone A CT of his head, nose area and Radiation tx to his nose as well. they covered the CT up to $900.00 and the radiation up to $7000.00. we had to pay up front.submit the bills(which I faxed) and received the checks 2-3 weeks later. we can get direct deposit if you choose. Bruno has done well, however his Tumor came back, so we are going through this again. Nationwide has been wonderful to us and we really appreciate everything. highly recommend this..
Insurer: Nationwide
By: Linda
Trupanion Claims
Trupanion processes and emails the outcome of a claim in 2-3 days! Any questions I have are answered promptly and clearly. Thank you
Insurer: Trupanion Canada
By:
I love Trupanion pet insurance!
So easy to make a claim. Best pet insurance!
Insurer: Trupanion
By:
My pet means everything to me
Always easy to deal with, efficient and gracious.
Insurer: Trupanion Canada
By:
Excellent experience like always
Excellent experience like always
Insurer: Trupanion Canada
By:
Great experience
Prompt professional and considerate service.
Insurer: Trupanion Canada
By:
Amazing pet insurance you can count on
You guys are amazing and we are so blessed to have you guys , because you have saved my dog more then once and for that I thank you . Our dog is a huge part of our family and the fact we can count on you is such a huge relief. Thank you for always being there for us. I always tell people about you guys and tell people your the best pet insurance to have in my opinion. Thanks again for all you have done for us and continue to do
Insurer: Trupanion Canada
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