Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very convenient and coverage is great
I compared a lot of different pet insurances and this was an extremely reliable price and so far I have been reimbursed for all fees with the exception of the deductible. The claims are very easy to submit and the turnaround time is very fast to when I submit a claim to when I receive my reimbursement. There is also an option to just link your bank account to receive the money electronically which is fast and convenient. I am very happy with the customer service I have received.
Insurer: Nationwide
By: Kayley
So easy to file a claim and refunded promptly.
The company is so easy to deal with and I couldn't be happier with how fast they processed and refunded my claim. They were great I highly recommend them.
Insurer: Nationwide
By: Susan
Too bad this insurance doesn't cover humans!
I am very happy with this insurance and the customer service I have received from them over the years. Most especially, the prompt and efficient updates after I submit a claim. There are no surprises - meaning they cover what they say they cover and do not find some loophold not to cover. I've used them for about six years now and one of my dogs was sickly and eventually passed. So I could say i've had a lot of interactions with them and found each experience as pleasant as it could be. I would definitely recommend Healthy Paws to pet owners.
Insurer: Healthy Paws
By: Katherine
Awesome service
The representative I spoke with gave me all the information about my plan and also about claims
Insurer: Nationwide
By: Charles
I wish human insurance was this streamlined
Nationwide is great! They cover exactly what they said they would without a single bit of hassle. Claims are easy to submit and they pay promptly. If you call people are VERY helpful. Not sure what more you could want.
Insurer: Nationwide
By: Jessica
Oustanding Service
Rory has an ear infection. The vet has recently changed her meds via a culture test. Nationwide has been right there when I have submitted the claim(s). I have nothing but accolades about the service I have received from Nationwide.
Insurer: Nationwide
By: Bradley
Thanks for having our back!
Nationwide, you are AMAZING! Thanks for having our back, every step of the way. We always felt reassured when making decisions regarding our dog’s health. Sunny says Thank You!
Insurer: Nationwide
By: Vanessa
Direct Payment Option Made Everything Easy
I would recommend Healthy Paws to anyone after my latest experience. I had to take my cat for diagnostic testing, which included a CT scan, bloodwork, and a biopsy, and if I didn’t have pet insurance I simply wouldn’t have been able to afford his treatment. Healthy Paws also worked with my vet to make a direct payment so I was only responsible for my portion of the bill up front. Even if you aren’t concerned with your pet’s health now, this is a great way to prepare for the unexpected.
Insurer: Healthy Paws
By: MARIE
Quick Claims Decisions
Between my vet's office and Nationwide, the claims process is easy!
Insurer: Nationwide
By: Gabriela
Fast processing
I am so pleased with the ease of filing a claim for my dog that was attacked by a coyote. I’ve had One other pet insurance policy and it was so stringent I knew Healthy paws was the only insurance I would ever own again.
Insurer: Healthy Paws
By: Suzanne