Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Thanks, you all are super.
Thanks for your quick response to claims and friendly helpful staff.
Insurer: Nationwide
By: Denise
Fantastic Coverage, Easy Claims Process, Outstanding Customer Service
We—and our little Cavalier Spaniels—have been with Trupanion for over a decade, after spending countless hours researching pet insurance options and providers. Trupanion made it possible for us to pursue cancer treatment for our sweet girl, Molly, and give her another 2 healthy, happy years after her initial diagnosis. Trupanion also supported her eye care and medications for many years. Over the course of her life, we submitted well over 100 claims, and never—not a single time—did we have any trouble with the claims process, have to fight for a claim, or file an appeal. The claims process is extremely simple and takes less than 2 minutes to complete, and the money is in our account within just a few days. While the premiums for Trupanion are more expensive than some other pet insurance products, the coverage is far more comprehensive. Trupanion paid out well over $150,000 in claims over the course of our little Molly’s life- and we never had to fight for a single claim. Not once. Trupanion covered every single treatment, test, and medication her doctors recommended, without any fight on our part. Not only does Trupanion have a superior product, with excellent coverage, and a quick and easy claims process, but the customer service at Trupanion far exceeds that I’ve experienced with any other company in any industry. The Trupanion staff go out of their way to in being caring and empathetic during hard times. When our sweet Molly was diagnosed with cancer, I was terrified we weren’t going to be able to afford the treatment recommended by our vet. When I called Trupanion with questions about coverage, not only did they clearly explain the coverage available to us, but the customer service staff were so kind and understanding and so empathetic for what our family was going through. I only wish that humans had access to the kind of excellent, comprehensive coverage, hassle-free claims process, and truly compassionate customer service in our insurance as our sweet pups have in Trupanion. Without Trupanion, we would not have been able to provide such a long, healthy, and happy life for our sweet girl. We are so truly and forever grateful to be with Trupanion!
Insurer: Trupanion
By: Brandy
Little Jack and Heidi
You, Nationwide, are the best. On time claims, payments and caring words for my dogs. Very much appreciated. Thank you, Dog mom, Milena PS. Jack and Heidi are thriving.🐾
Insurer: Nationwide
By: Milena
Very easy and efficient
Very easy to send in your claims. Quick turnaround and knowledgeable staff
Insurer: Nationwide
By: Vicki
Excellent service
Honestly, filing thos claim went so much better than I expected. Filing was easy, with the app. But with all the madness going on right now, I expected it to take forever to process. But it was actually faster than usual. Shelley, who called to follow up was also delightful.
Insurer: ASPCA
By: Aviva
Very efficient
Always quick and efficient with my claims.
Insurer: Nationwide
By: Billie
Vet Claim
My Husky recently had to undergo some extensive testing to determine a cause for a cough. We are not out of the woods yet, but filing the claim for this bill online was so very easy with Nationwide. We have coverage for all three of our pets with them, and find them so easy to work with, and both family and pet friendly. So very happy we decided on Nationwide when we chose pet insurance.
Insurer: Nationwide
By: Larry
Great service.
Nationwide kept in constant communication and reimbursed payment quickly.
Insurer: Nationwide
By: Kyle
Everything has been smooth with Nationwide Pet
Thank you for making things smooth in all aspects.
Insurer: Nationwide
By: Stephanie
Thankful for Nationwide
I was pleasantly surprised by the ease of filing a claim and the no hassle return of funds. I enrolled in the Chase Direct Deposit and the funds came quickly and conveniently. In stressful times like now, I was beyond thankful to have Nationwide help us through to get Chico the care he needed.
Insurer: Nationwide
By: Jami