Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Agent was very helpful.
Agent was very helpful. I have only filed one claim and your service was immediate and covered all.
Insurer: Trupanion
By: Pamela
Best Pet Insurance
Excellent consistent customer service
Insurer: Trupanion
By: Cristina
Thank God for pet insurance!!!
This couldn't have been any easier!! Thank you Trupanion!!!!!!
Insurer: Trupanion
By: DeeAnn
Although we have not made a claim everyone I have spoken to on the phone is very nice.
Although we have not made a claim, everyone I have spoken to on the phone is very nice.
Insurer: Trupanion
By: Karen
Always friendly.
Always friendly. Allison was sweet and spent extra time making sure my dog and I were taken care of. Even with the current world situation, it is refreshing to see Companies stay positive. Thank you Allison!
Insurer: Trupanion
By: Matt
SW Northern ky
Always quick to respond. Would recommend very friendly.
Insurer: Trupanion
By: Shirley
Company not willing to work with us during difficult times.
Company not willing to work with us during difficult times.
Insurer: Trupanion
By:
EXPERIENCING TRUPANION
FOR EIGHT YEARS TRUPANION HAS BEEN THERE FOR MY DOG AND I, MAKING MY EXPERIENCES WITH VETERINARIANS TOLERABLE,I TRULY RECOMMEND THIS COMPANY FOR YOUR PET INSURANCE.
Insurer: Trupanion
By: Harvey
Satisfies and spreading the word
I have recommended Trupanion in the past ( Sacramento Animal Hospital where I am told they have been very vocal about informing their clients of my satisfaction) and continue at my new residence in San Diego. The claim process is very easy and you've been very fair in your reimbursements. My only suggestion is that when I'm claiming only for continuing meds for buddy's Cushings without an associated appointment, your for does not ask about a non appointment related costs. Question should be clear that claims related to a condition and not just an appointment/examination.
Insurer: Trupanion
By: Brian
My interaction with Iris.
My interaction with Iris. She was patient and professional and helped me find the correct information quickly. She explained everything understandably and made sure I was comfortable with her explanations before we ended the call. I was very satisfied with the customer service I received from Iris.
Insurer: Trupanion
By: Maxine