Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet insurance
We adopted a cat from the spca who unfortunately has a very bad case of pica (eating foreign objects). As a result he had had multiple bowel obstructions, surgeries and hospitalizations, despite our best efforts to keep everything away from home. Healthy paws has been prompt and responsive with our insurance claims every time! We could not continue to care for our beloved cat if it weren’t for their insurance.
Insurer: Healthy Paws
By: Sarah
Easy and Straightforward pet insurance
We got Healthy Paws insurance right away when adopting our first cat almost 2 years ago. The site/app is great. It was easy to sign up and submit our first documents. And it has continued to be easy to submit any claims. They respond quickly and thoroughly. I appreciate the clear explanation of benefits so I can understand what is covered and how different costs applied to our deductible.
Insurer: Healthy Paws
By: Jeannine
The Best No Hassle Pet Insurance
I’ve had another brand of pet insurance in the past & it was a headache to deal with. My experience with ASPCA Pet Insurance over the last 11 months has been absolutely great. They actually do what they advertise & pay your claims. Using their app is quick & easy to submit a claim. Most claims are paid within 2 weeks. Our one large claim for close to $4,000. took a month, that is because it was a large amount and needed more review. I’m extremely pleased with this plan & would recommend it to everyone. Customer service reps are always polite and friendly when calling in with questions.
Insurer: ASPCA
By: Susan
My best friend Tinkerbell
Trupanion was a life saver ! Very kind and compassionate and handled my claims very quickly! I unfortunately lost my little girl my best friend but I got one extra year with her thanks to Trupanion I can't thankyou enough and highly recommend you to everyone I know !Thankyou again for all your help
Insurer: Trupanion
By: Colette
Amazing customer service!
Amazing customer service!!!
Insurer: Trupanion
By: Sonya
Because your Representative Tamura was the most efficient knowledgeable kind and considerate person I have ever dealt with a true credit to your company and to be working at this time of COVID-19 crisis is priceless keep her safe!
Because your Representative Tamura was the most efficient, knowledgeable, kind and considerate person I have ever dealt with, a true credit to your company and to be working at this time of COVID-19 crisis is priceless, keep her safe!!!
Insurer: Trupanion Canada
By:
Cat claims
I have a lot of claims for my cat for diabetes but you still keep asking for info you already have had fit 3 years
Insurer: Trupanion Canada
By: Cathy
You have been wonderful to me & Angus.
You have been wonderful to me & Angus. I appreciate the prompt payment, exactly 1 week from his appointment and I receive my cheque. Kudos to Trupanion and thanks so much. It helps in these trying times that we all are experiencing..
Insurer: Trupanion Canada
By: Brenda
Thank you for your concern!
Thank you very much for your follow up email and concern! Amber is doing well after her medical procedure. About a week after, she was playful as a pup. Thank you for the concern and for this insurance. Response after claim was submitted was great!
Insurer: Nationwide
By: Caron-Lee
Peace of minds in difficult times.
I have been with Healthy Paws for 10 years and I am grateful for their service. The ability to focus on my dog’s and recovery instead of an invoice is priceless. My claims experiences have been easy and checks were issued rapidity. Their costumer service staff truly cares about the health of your pet.
Insurer: Healthy Paws
By: Lila