Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Because you did not have an 12?? She was supportive and understanding.
Because you did not have an 12?? She was supportive and understanding. Explained the accumulated $250. On qualifying service and was so sorry LuLu had so many pre-existing issues that did not qualify. I kept my plan as is and fwd photos of LuLu. Brovo toTrupanion!
Insurer: Trupanion
By: Barbara
Great Pet Insurance
No matter who I speak to in Customer Service, they're friendly, knowledgeable and compassionate. I'm notified they received my claim & are working on it and they actually pay the lions share of the cost. Before Trupanion I had a different insurance for my angle who's no longer with us and they were very shady and almost never paid anything. The first time they had to pay, they raised my premiums through the roof. Before Trupanion I would have told someone to open an account and put in it what you would have paid monthly to an insurance company. Now I tell everyone to get Trupanion. They have saved me a lot of money and headaches and they don't jack-up my monthly costs, or they haven't so far, just for actually filing a claim.
Insurer: Trupanion
By: Jacquelyn
So far I'm very happy with your customer service ??
So far I'm very happy with your customer service ??
Insurer: Trupanion
By: Cheryl
So far everything has been smooth.
So far, everything has been smooth. Personally, I have not needed to submit a claim, but my clients who have are happy Bethany is great!
Insurer: Trupanion
By: Nancy
Trupanion was very easy to work with and gave exceptional service.
Trupanion was very easy to work with and gave exceptional service.
Insurer: Trupanion
By:
Very pleased with the service
Very pleased with the service
Insurer: Trupanion
By: Margaret
There for me when I need them!
Trupanion has always been there for me when I need them. I appreciate their thoughtful, responsive, and compassionate customer service. Definitely worth it.
Insurer: Trupanion Canada
By: Astrid