Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fast and efficient! Easy to submit a claim. Quick to reply and just like that the refund is back in my account!!!
Fast and efficient! Easy to submit a claim. Quick to reply and just like that the refund is back in my account!!! 5 stars! Thank you!
Insurer: Nationwide
By: gerianne
Amazing!!!
I’ve had the best experiences!!! Claims are processed so quickly. I’m impressed every single time and am so thankful for Nationwide pet insurance!
Insurer: Nationwide
By: Kelly
Amazing, 100% worth it.
Not only is it fairly priced but the coverage is unmatched and their services/customer support go above and beyond
Insurer: Nationwide
By: Scott
No hassle, low deductible, quick care.
Nationwide has supported both my cats for about a year now. Their low cost deductible and widely inclusive range of what vet actions qualify includes monthly medicine on the wellness plan, and has made caring for our cats less stressful. We know we can get them as best care as possible and be covered. Nationwide Chase reimbursement process is quick and detailed what amount we received back.
Insurer: Nationwide
By: Branden
A relief!
I’ve had insurance for about a year and a half now on both of my dogs. It has been such a RELIEF to know that I can afford to get the necessary medical care my dog needs. I can afford the monthly payment but cannot afford to spend thousands in an instant. If it were not for Pet Insurance I would’ve had to make a choice between money and care for my animal that he deserves. But thanks to Nationwide I was able to get him what he needs. I’ve been an advocate around my community for nationwide. Even my Veterinarian and other animal care specialists have asked about it. After my dog has had 2 surgeries in the past year it has paid for itself for the next 10 years, easily. Making claims from my phone is simple. And receiving the refund electronically makes it even easier! I will never NOT have insurance on a pet ever again. Thank you for offering such a program. Again it has given me so much peace of mind knowing that I can afford to get my dog the proper care.
Insurer: Nationwide
By: Brooke
I’ve learned the hard way... this insurance is a must have financially and for peace of mind.
Filing is easy. Reimbursement is quick. Customer service rep I spoke to was like talking to a family member. 10/10. Great experience. I’ll insure all my dogs through nationwide forever. I’ve recommended to many many people.
Insurer: Nationwide
By: Steve
Excellent, prompt service
Thank you for your prompt response to our claim! We greatly appreciate the service and your generous support in the cost of Olive’s surgery! She is on the mend partly because of your company. Stay safe.
Insurer: Nationwide
By: Kristen
Amazing service, love this company
Thank you for your help and support.
Insurer: Nationwide
By: Tammy
We are so grateful for Healthy Paws!
We recently found out our 8 yr old dog has cancer. The best option to alleviate her pain and extend her life was to amputate her front leg. This was such a tough decision for us, but we are SO GRATEFUL that we didn't have to base the decision off of finances. Healthy Paws covered 80% of the surgery, medication and all associated appointments. Their associates checked up on our dog multiple times and even though the surgery was only 2 weeks ago, we have already received all of the checks! We were never expecting to get this tough news, but having Healthy Paws made it that much easier to deal with what we were going through. Thank you to all of the Healthy Paws staff who helped us during this time. Even our surgeon told us that Healthy Paws was the best pet insurance their office works with! We are happy to report that our dog has made a quick recovery from surgery and is back to her happy self!
Insurer: Healthy Paws
By: Anna
Because you did not have an 12?? She was supportive and understanding.
Because you did not have an 12?? She was supportive and understanding. Explained the accumulated $250. On qualifying service and was so sorry LuLu had so many pre-existing issues that did not qualify. I kept my plan as is and fwd photos of LuLu. Brovo toTrupanion!
Insurer: Trupanion
By: Barbara