Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Happ with Nationwide
Nationwide has always replied promptly to my claims I appreciate this very much
Insurer: Nationwide
By: Magaret
Loyal Customer
I have been a customer since 1987, and the company has improved in every way. I just filed a claim online, for the first time, and the turn around time is now only a few days. Also, the direct pay to my account is very helpful, and reduces the pay off time. I have recommended VPI-Nationwide Pet Insurance to others, and will continue to do so.
Insurer: Nationwide
By: Sharon
So happy I decided to try Nationwide
I've been so satisfied with the customer service I've received through Nationwide. They are extremely professional and caring people that love animals and their job and I feel reassured that my dog is covered, whether routine maintenance appointments or emergencies. Thanks, Nationwide!
Insurer: Nationwide
By: Mary
Great Insurence
Very happy with service
Insurer: ASPCA
By: Brigette
Friendly, easy, fair
My first experience with nationwide was the telephone customer service rep(s). Both were very knowledgeable and very very personable. I could tell that they love animals. The claims process was easy, and very fair. Fairly quick I must say. I had difficulty uploading my files onto your web service. After I entered my email address, I never got a code via email. I tried 8-10 times. Never happened. So I had to mail the claim in.
Insurer: Nationwide
By: Susan
Quick response to claim and a lot easier to do now that you can submit claims online
Quick and fast reponses to claims submitted very happy you can now do all claims via the internet Bravo!!
Insurer: Nationwide
By: Nicole
Great service
Great and fast service
Insurer: Nationwide
By: Debbie
Great Company to Work With.
They have always been professional and courteous, and filing claims is a simple process. Would definitely recommend
Insurer: Nationwide
By: Julie
With the app it is so easy to submit invoices
Great service and app, all available on your phone
Insurer: Nationwide
By: Herb
The best
Healthy Paws has been there for us everytime we have needed them, they are helpful, quick responding and caring. I have insurance for my dogs because I never want to have to make a decision based on financial abilities. Some people think insurance is a waste of money until you need it! We have needed it on several occasions from a spleen removal @4k to on going mast cell disease which has to be well over 6, and healthy paws has been there every single time we need them, just make sure you get your wellness check when you sign up.. that is it, after a short waiting period, your all set to go! 💚
Insurer: Healthy Paws
By: Christy