Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Quick response, easy process
Despite the anxiety over my dog needing surgery, the claim process and response time was awesome. I don’t worry about getting needed care with Nationwide in my corner
Insurer: Nationwide
By: Barbara
Nationwide is simply the best
Nationwide is simply the best and they really care about your pet. The app is so easy to use. People healthcare should be this easy!! All our very best to you, especially during this time. Our pets are our comfort and therapy all in one! We are grateful to you.
Insurer: Nationwide
By: Kristin
Great customer service
Great customer service and easy claim process
Insurer: Nationwide
By: Scott
Invaluable Insurance to Keep Your Pet Healthy and You Happy
NPI provides exceptional coverage for your pet and equally as outstanding service as a client. Claims are easily made and promptly paid (and everything is explained). NPI allows me to feel secure in that I know my dog will get the quality care when and if he needs it; that peace of mind is invaluable! Plus, the Wellness coverage is extremely helpful as wellness meds can be expensive. I highly recommend NPI!
Insurer: Nationwide
By: Nancy
Excellence!
Nationwide Pet Insurance provided excellent service processing our latest claim for Ruby. The ease of filing the claim and the speed of receiving payment was outstanding!
Insurer: Nationwide
By: Pedro
extremely fast response to claims
Nationwide has been very easy to work with. Claims are easy to file and their response to claims is so very fast!
Insurer: Nationwide
By: Karen
Easy breezy!
Easy to understand policy. Simple claims submission and reimbursement process. Great service for my puppy Ginger!
Insurer: Nationwide
By: David
Best pet insurance
Great customer service
Insurer: Nationwide
By: Nicholas
Nationwide is the Best Pet Insurance. you will ever need.
I converted from another Pet insurance company. Nationwide was recommended from a friend. I read up on all available plans, and even though I was happy with my other plan, I found customer reviews were far better with existing Nationwide customer's than other plans. Two years later as I write this I can honestly say Nationwide is above and beyond the best, money can buy. From online or live phone calls to easy submissions of claims, to faster payout. Most of us feel like our pets are like a family member. Saying that I want what's Best for my best friend and partner. The old adage you get what you pay for, if you want the best for your Pet family member do as I did and go Nationwide and you will sleep better knowing they will always have your back. A loyal satisfied Customer for Life.
Insurer: Nationwide
By: Ron
Nationwide is on my pets side!
I’ve had this pet insurance since my Siberian Husky was 7 weeks old. He has been healthy for the most part over his nine years. Nationwide has been great for coving most, if not all of his vet bills. From his routine visits to injuries and illnesses. My claims are promptly taken care of. Whenever I have a question they are more than helpful. I will definitely use Nationwide for any new pet additions to my family! I give them a thumbs up!!!!!
Insurer: Nationwide
By: Jill