Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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reimbursement
This my first experience with Trupanion and it was good.
Insurer: Trupanion
By: Toni
Fast and Easy Process
This process was so quick and efficient, I was honestly surprised by how easy it was to submit my claim, and by how quickly I heard back from Trupanion with the decision. Wish my human health insurance was this easy!
Insurer: Trupanion
By: Rachel
Trupanion is the best
Trupanion '˜s service is excellent! Claims are processed immediately. Great help ! Looking after my Golden retriever with Trupanion as my insurance company is worth everything.
Insurer: Trupanion Canada
By: Nes
Always so timely and efficient
Always so timely and efficient
Insurer: Trupanion
By: Maria
Good experience with customer support
Good experience with customer support
Insurer: Trupanion
By: mary
Trupanion Rocks!
Having a cat with cancer is extremely challenging and overwhelmingly expensive. I've been so grateful to have trupanion to help with the financial burden. Customer service is fantastic!
Insurer: Trupanion
By: Debra
I am so grateful and appreciative for all the information and help trupanions staff provides.
I am so grateful and appreciative for all the information and help trupanions staff provides. I am constantly recommending Trupanion to people and plan to be a lifetime member. I can always count on great customer service and I always get off the phone feeling extremely taken care of. Truly grateful !! Jennifer and Callie Smith
Insurer: Trupanion
By: Jennifer
I am still waiting for a claim to be resolved for over two months.
I am still waiting for a claim to be resolved for over two months. I have provided all the information requested. Instead, you sent me a denial on a claim I have not made. The information you gave me on the phone and the information on your website does not match.
Insurer: Trupanion
By: Gerardo