Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Amazing service!
You all are so quick with claims! Thank you for being the best pet insurance company!!!
Insurer: Nationwide
By: Kimberly
Best experience ever!
Thanks Trupanion. This is actually the first time I’ve ever had pet insurance. The claim was completed by my Veterinarian’s office and I received a reply in 4 days with a full easy to understand explanation and forthcoming reimbursement. I would recommend this to everyone. Thanks so much.
Insurer: Trupanion
By: Rebecca
Insurance Assurance!
I have had Nationwide Pet Insurance for our dogs over the years and the coverage, process and service has been consistently excellent. It is very important to read your policy and understand the terms but the representatives are ALWAYS helpful. While you may think pet insurance is costly, one incident of illness or injury can be thousands of dollars. nationwide has offered us assurance and has covered the expected expenses.
Insurer: Nationwide
By: Joanne
Responsive, professional service.
Trupanion is responsive, professional, and efficient.
Insurer: Trupanion
By: Doyle
My claim got approved... eventually
Everything would be great if I just didn’t have to go through a hassle of having to submit and then re-submit the same documents a few more times, waiting and hoping for the claim to be approved after each time. I did not find the process pleasant or fast, but I am glad in the end my claim did get approved. This is why I’m rating this experience a 7.
Insurer: Nationwide
By: Anzhelika
Timely Claim Processing
Claims are processed in timely manner with clear explanation.
Insurer: Nationwide
By: Shouhua
They help me take care of my pet!
Nationwide has been a fantastic insurance company to work with regarding my pet. They send thorough communication, and keep me informed of what's going on so I'm not left in the dark. I would highly recommend them for pet insurance!
Insurer: Nationwide
By: Emina
Easy to file, quick service!
Claims are easy to file, and the process is very transparent and quick.
Insurer: Nationwide
By: Gretchen
Great service and easy to use system.
We are so thankful for the ability to purchase coverage for our new puppy. The claims process is clear and easy.
Insurer: Nationwide
By: Jon
Awesome peace of mind!
We had a scare with our puppy who had eaten something and got a blockage. The bet needed bloodwork, x-rays, and a day of observation. Knowing I had Pets Best gave me some comfort. Filing my claim was quick and easy and reimbursement came in a timely manner.
Insurer: Pets Best
By: Becky