Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Beth was helpful and kind
Beth was helpful and kind
Insurer: Trupanion
By: Meredith
The best pet insurance experience
Efficient, very quick, no hassles.
Insurer: Trupanion Canada
By: Jeff
I have been telling friend and acquaintances about how much Trupanion has helped us and how nice the staff are.
I have been telling friend and acquaintances about how much Trupanion has helped us and how nice the staff are.
Insurer: Trupanion
By: Marjorie
I have had really good experience with the customer Service agents since I started my pets' policies with Trupanion.
I have had really good experience with the customer Service agents since I started my pets' policies with Trupanion. They're very friendly and helpful. The reason I did not give them a 10 is because they do not cover exam fees EVEN for an emergency visit. I would have assumed an emergency exam for something that is not routine/preventative would be covered. But once I submitted the claim from the emergency vet visit, the very next day I got a text confirming they were processing my claim, so I am pleased with the speed so far!
Insurer: Trupanion
By: Michelle
Nice friendly and handled my concerns.
Nice, friendly, and handled my concerns.
Insurer: Trupanion
By: Cherice
they have been so sweet and helpful very concerned
they have been so sweet, and helpful very concerned
Insurer: Trupanion
By: Lynn
Trupanion worker are professionals honest and straightforward understanding and alot more
Trupanion worker are professionals honest and straightforward understanding and alot more
Insurer: Trupanion
By: Carolyn
Ver helpful in answering my question.
Ver helpful in answering my question.
Insurer: Trupanion
By: Yenise