Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Amazing customer service and seamless claims process
Every rep was caring and empathetic while collecting necessary information and guiding us through the process. They made a super scary and stressful time easy. We felt completely supported!
Insurer: Nationwide
By: Christina
Fast response and reimbursement!
I cannot believe how fast I was reimbursed. My cat had a serious UTI that required multiple visits and medication. Once submitted I received a reimbursement 4 days later! What would have cost be over $1000 out of pocket only cost about $300.
Insurer: Nationwide
By: Amber
Getting the best care for our dog
Nationwide has helped us get the best care for our dog. Our first dog had pre-existing conditions so couldn't have health insurance. We did what was necessary for her anyway, regardless of not having health insurance. But with Lexi, it is wonderful to be reimbursed for treatment for her well-being and when she has a specific problem. Thank you!
Insurer: Nationwide
By: Nancy
Embrace Pet insurance is excellent
Embrace Pet staff are always extremely helpful and very courteous whenever I have called upon them for my pet insurance needs.
Insurer: Embrace
By: Patricia
Thanks for all the help!
We discovered our pup has hip displasia - we are trying to avoid surgery and try PT - the pet insurance kicked right in and they were super helpful. Thanks Tracy
Insurer: Hartville
By: TRACY
If you're thinking of getting pet insurance, DO IT
We are so thankful we had pet insurance, I have been making sure to tell all my friends how helpful it has been to have. My dog tore his ACL and the claim/reimbursement process was painless. I'm so glad I was able to recoup a significant portion of my expenses. And on top of it all, Healthy Pets made sure to check in and make sure my pet was doing OK post-surgery. It doesn't get any better than that! For any pet parents debating whether or not to sign up, please do. It may seem like you'll never need to use it, but you'd be surprised. And you want to feel secure knowing you don't have to worry so much about costs when your furbaby needs help.
Insurer: Healthy Paws
By: Erin
Healthy Paws is AMAZING! I have had two claims with them already and they processed RIGHT AWAY and were sooo helpful and caring!
They are amazing! I have had two claims with them already and they processed RIGHT AWAY and were sooo helpful and caring! My dog has had two surgeries the past year and they have honestly been so great I would not go anywhere else. I also got my reimbursement in the same week that I submitted the claim which I was extremely surprised and impressed with!
Insurer: Healthy Paws
By: LAURA
Wonderful insurance!!
I am very pleased with the ease and comfort of submitting claims. It has really helped me with knowing I can take my dog to the vet and not be overwhelmed with paying the bills! Thank you so much!
Insurer: Nationwide
By: Diane
Nationwide cares by efficiently approving and following up on pet health maintenance.
With the app, we are able to submit our claims and Nationwide provides timely updates, confirmation of coverage (& how much), and prompt reimbursement. I have been very appreciative and comforted by their pet support!
Insurer: Nationwide
By: John
Wish all my insurance claims were this easy...
I am so pleased with Nationwide's Pet Insurance, particularly the mobile app! My claims are processed within 1-2 days and the money is on the way to the bank! I've got Nationwide Pet Insurance on both my schnauzers -- a breed that tends to have a lot of tummy issues. If I was paying their total vet bill out of pocket, I wouldn't be able to afford to keep them both. It's a real relief when I take them to the clinic for an emergency, knowing that I don't really have to worry about how much it's going to cost to get my little ones well again. Great job, Nationwide!
Insurer: Nationwide
By: Cathy