Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great service
We have had several health issues with Lucy this past year. Your coverage has been very good, easy to file claims and prompt return of our money.
Insurer: Nationwide
By: Chris
Very impressed with the quality and care of Nationwide pet insurance
I have been so impressed with the quality of care and service at Nationwide. From the helpful customer service to the ease of filing a claim, I can't say enough positive things about Nationwide insurance.
Insurer: Nationwide
By: Catherine
Healthy Paws is worth every penny - you will not regret it!
We decided to get pet insurance a few months after adopting our 1-year old chihuahua mix dog when she had a GI issue from eating the wrong food and had to go to the vet emergency room. After that, we knew that if she ever had another accident we would want the financial protection and the peace of mind to make whatever the best decision was for her in the moment. We have now had insurance with Healthy Paws for two years and I am SO happy we got it. The monthly payments are affordable and the coverage is prompt and very easy to understand. Who knows if our dog is more accident prone than most, but we have absolutely saved money overall after filing claims when she sliced her paw open from a piece of glass last year and then accidentally fractured two teeth this year. For each claim, we just submit a screenshot of our vet's receipt on the app and hear back about reimbursement within a week. When we have had questions or requested to adjust the claim they have been so responsive. We are definitely with Healthy Paws for life!
Insurer: Healthy Paws
By: Rachel
Excellent Customer Service and Claim Processing
Our dog has been insured with Nationwide for the past few years. We have always received quick responses and very fast claim processing, much faster than typical insurance companies. Reimbursement is exactly as described in our policy and we have never had to dispute a claim.
Insurer: Nationwide
By: Anne
I've never had a positive experience with an insurance company until Nationwide
Seriously. Nationwide has been easy to work with and navigate. They are incredibly timely with insurance refunds and I cannot recommend them enough! I try to get all my friends and family with pets signed up!
Insurer: Nationwide
By: Beth
Excellent service!
Winston has been having a rough go these past few weeks; between a raging ear infection, to a torn ACL. Nationwide has been amazing with quick turnaround times with Winston’s claims and have reached out to check on how he’s been doing!
Insurer: Nationwide
By: Talia
Nationwide Pet Insurance is Efficient and Prompt in Responding to Claims!
Nationwide Pet Insurance is Very Efficient and Very Prompt in Responding to Claims! In addition, the Customer Service Representatives are Caring, Professional, and Friendly when answering questions on the phone.
Insurer: Nationwide
By: I.
Easy and efficient
Insurance claims are easy to process. Quick response in terms i can understand. Very happy with my choice of coverage for Tobias
Insurer: Nationwide
By: Christi
So Happy
Poundcake is doing FANTASTIC! He is back to his crazy needy little self. Thank you so much for the easy process of submitting a claim. It was really a painless experience
Insurer: Nationwide
By: Jake
I cannot say enough good things about them- beyond happy!
My one dog has been through a lot. At one point he got really sick and we saw 8 vets by us who could not figure it out, but he was dying- his liver was starting to shut down. I went down the PennVet and was able to say, do whatever you can because we had the health insurance. They saved him! Found a rare infection under his armpit- who knew. Recently he had a mast cell tumor removed. We never had any trouble with claims, reimbursements came promptly. I don’t know where I would be without them!
Insurer: Healthy Paws
By: Elena