Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Beth was so nice and helpful.
Beth was so nice and helpful. She offered to reach out if there were any further issues with my payment.
Insurer: Trupanion
By: Kevin
Buddy receives the best care
Buddy the beagle has lime disease and seizures. By having Trupanion I am able to get him the best help for his conditions without causing financial problems
Insurer: Trupanion
By: JAY
S808
My rep, Tracy, is outstanding but because neither one of the two claims submitted were eligible, I have mixed feelings about Trupanion coverage. Giving it one more try & if rejected, will probably cancel.
Insurer: Trupanion
By: Sharon
Onko is back.
Our dog Onko has had a lot of health issues in the past six months and you guys have been there for us. You guys are great don't know what we would do with out you.
Insurer: Trupanion
By: Scott
The person I spoke with on the phone was very patient and helpful despite the difficult time we are living in right now
The person I spoke with on the phone was very patient and helpful, despite the difficult time we are living in right now
Insurer: Trupanion
By: Amy
They were very helpful.
They were very helpful.
Insurer: Trupanion
By:
I wish all companies operated this way!
Unbelievable. You guys are great. Teach the people insurance companies how to do it please!
Insurer: Trupanion
By: Karen
The best insurance
Always handled quickly.
Insurer: Trupanion
By: Martin
ER Veterinarian approved!
As a client of Trupanion and an ER veterinarian, I am a strong advocate of recommending owners obtain pet insurance for the unforeseen incidences that can unfortunately be quite costly. Specifically, I recommend Trupanion due to their easy claim process online, quick claim processing, and rapid deposit of the approved claim into your bank account. I also appreciate the fact that there is no annual deductible fee or a max pay out limit. I have been incredibly happy and grateful to have had Trupanion for both of my kiddo's knee surgeries and know that I can rest assured that the claim will be approved in a quick manner without delay. Overall, I would recommend Trupanion to anyone without a second thought.
Insurer: Trupanion
By: Nicole