Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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amazing pet insurance coverage
Customer service is just wonderful. The phone app to make claims on could not be more simple to use. I am extremely pleased with Nationwide Pet Insurance and have recommended it to all my friends.
Insurer: Nationwide
By: Barry
Worth Every Penny for the Peace of Mind it Gives
I have had Nationwide Pet Insurance (formerly VPI) covering my dogs for over 15 years. Nationwide has covered everything from regular health care to cancer treatment. Their online system is easy to use and everything can be done online. They’ll even deposit your reimbursement checks directly into your account within a few days of submitting a claim. And, they’re constantly looking for ways to enhance and improve their services.
Insurer: Nationwide
By: Diane
Terrible
I am cancelling my policies with this company because they are inept. I submitted a wellness policy claim in December 2019. It is now April and they still have not paid the claim. They sent me two cheques - I returned one and they recalled the other. I have spent untold time on the phone and sent them letters but they still can't seem to do what should be simple and straightforward. Awful. Go somewhere else for pet insurance. Anywhere else would be better than this company.
Insurer: Pets Plus Us
By: Chris
Healthy Paws is the BEST!
I cannot recommend Healthy Paws enough. I lost my best friend Huck (Jack Russel) last summer after a gall bladder issues and a 14k surgery option that crushed my soul to not attempt. With his age (16) and difficulty with this type of surgery AND the cost! we had to let him go. It still breaks my heart to think about him. We did not have insurance.. Anyway, my family all wanted to get a new dog and after some time I agreed. We found the cutest Wire Hair Fox Terrier (Finn) and brought him home. My one demand, other than the name, was that we get pet insurance so I would never have to make a decision of surgery based on price. I didn't want price to be ANY thought in the decision to try and save his life if necessary. So, after weeks of research and talking with our Vet and friends, I decided on Healthy Paws and cannot say enough about the experience. Finn has had an impacted baby tooth (surgery). Baby teeth did not fall out on their own (surgery). Numerous digestional issues (he eats everything outside). And the latest is he ate one of my daughter's toys. Thankfully the object passed without surgery (IV, fluids and ultrasound), but you can imagine the costs associated with all of these problems in less than 7 months. Healthy Paws has backed us up at every step. The first claim took a few days and I was worried about the horror stories you hear about insurance but after they set up communications with my Vet, the claim was accepted and the payment went directly into our bank account. Fantastic! The claims have piled up to a point where I feel bad that Healthy Paws is WAY underwater on my account. They have approved every claim I have posted (with the use of a great app) and Finn is happy as a puppy should be, chewing away on a bone at my feet. We bring pets into our homes to not only improve our lives but to give them an amazing life as well. They are our family. I cannot say this enough, if you love your pet and want the best for them, get insurance. And if you want my opinion, Healthy Paws cannot be beaten. Period.
Insurer: Healthy Paws
By: Dave
So glad we chose Nationwide!!
Thank you Nationwide!! Always responds in a timely manner and I’m so grateful that Jax and I have you in our corner! So glad I made the decision to take out out pet insurance. 👏👏
Insurer: Nationwide
By: Suzanne
Nationwide has been timely and efficient with our claims, explaining their processes
Nationwide has been timely and efficient handling my claims, explaining their processes well
Insurer: Nationwide
By: CECILE
Good assistance with Embrace Pet Insurance
Embrace Pet Insurance reimbursed me great part of the cost of my dog surgery. Good assistance! Duke and I thanks Embrace a lot.
Insurer: Embrace
By: Liliana
Coverage for Cadi
Nationwide has been the Insurance coverage for Cadi for the past few years. The coverage and refunds have been handled expediently, and without question is the best customer service, who go above and beyond the call of duty. I highly recommend this insurance company.
Insurer: Nationwide
By: Patsy
Claiming was easy, fast reimbursement
Our soon to be 1 year old dog needed care; care included imaging, and medication. Performing the claim online was easy, and reimbursement was fast. Great service.
Insurer: Nationwide
By: Rui
Extremely efficient and fair insurance!
Very reliable professional and efficient Insurance. The claims are super easy to submit. Once I had to call and question why a claim wasn't covered and it was addressed asap.
Insurer: Nationwide
By: Linda