Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Awesome company
Claim was easy to submit and reimbursement was fast. Thank you so much .
Insurer: Nationwide
By: Marc
Awesome and quick responses
Nationwide was awesome and extremely quick with their responses and reimbursement checks. So glad we chose them
Insurer: Nationwide
By: Marisa
Excellent Service
Nationwide has been amazing. We have been extremely stressed with our dogs cancer diagnosis and filing/receiving our claim was easy and very fast. It has been helpful in the ongoing care of our dog
Insurer: Nationwide
By: Laurie
great service
Very impressed with the service! Very easy to submit claims and receive reimbursements money well spent!
Insurer: Nationwide
By: Diana
Efficient claims processing
My experience in submitting and processing claims has been simple and really no issues encountered.
Insurer: Nationwide
By: Marie
Easy and fast
I submitted my claim via the ASPCA App it was very simple and fast. Once I uploaded my summary of what happened and the vet bill ASPCA did the rest. They reviewed paper work and reached out to vet for more information. After about a month my claim was approved and payment was sent to me according to my policy
Insurer: ASPCA
By: Dana
Fast and Not Exclusionary
Every time my almost-8-year-old very active boxer has needed Healthy Paws, they've provided wonderful customer service. They pay promptly and don't hesitate to cover what they say they will cover. They've been amazing!
Insurer: Healthy Paws
By: Susan
Very responsive
It has been a really hard time for my lovely chocolate brown Labrador, so many visits to the vets, operations and medication. Nationwide Pet Insurance have really helped to take some of the stress out of it with hassle free claiming. It took a bit longer with the first claim but since then its has been really easy and quick. They always respond super quick to my email questions which is great too, and it is always a very detailed answer.
Insurer: Nationwide
By: Nicola
Fast Efficient Claim Process
Emailed bill from Hospital receiving Receipt Confirmation in 2 hours. Trupanion Claim completed in only 4 days.
Insurer: Trupanion
By: Joe
Prompt and caring service.
Received reimbursement within 10 days after submitting claim. A follow-up email inquiring on her recovery was a nice touch.
Insurer: Healthy Paws
By: Dan